Summary
Overview
Work History
Education
Skills
Timeline
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IESHIA SPIVEY

Chicago,IL

Summary

Dependable. Team-oriented and hardworking with strengths in communication and planning. Dedicated worker with 11years of specialization in Customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times also I’m Familiar with stepping into different positions to support team needs. Diligent, results-driven and punctual.

Overview

9
9
years of professional experience

Work History

Amazon
01.2022 - Current
  • Receive all inbound items on dock
  • Build Pallets /Scan Merchandise using hand scanner
  • Stow/put items in correct space according to size

PSE Mail Processing Clerk

United States Postal Service
09.2021 - 02.2022
  • Process mail for carriers to deliver to customers
  • Operate machine used to process mail

Sterile Processing Technician

Advocate Trinity Hospital
10.2020 - 08.2021
  • Decontamination Procedures
  • Document Equipment Data
  • Assembly and Preparation
  • Steam Sterilization

HEALTH UNIT COORDINATOR

Advocate Trinity Hospital
04.2020 - 10.2020
  • Anticipated needs for department and provided coordination of information systems, environmental admitting and clerical functions
  • Processed daily reports for appointments for various clinics
  • Assisted all staff, completed request in a timely manner and performed all office duties
  • Prepped, scanned and reviewed patient records with 98.9% accuracy

DOCK ASSOCIATE, Macy’s
11.2019 - 03.2020
  • Arranged stock in line with storage guidelines and moved out for shipment or floor sales
  • Retrieved stored items ,traced lost shipments
  • Adhered to proper handling procedures in order to maximize safety and avoid damage to inventory.

SEASONAL DRIVER HELPER

UPS
10.2019 - 01.2020
  • Lifted boxes and products with correct safety gear and techniques
  • Utilized local road knowledge and GPS software to map routes and specific locations
  • Delivered packages to residential and commercial customers everyday in a timely precise and friendly manor expeditiously
  • Kept loads from being damaged through proper loading and security
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.

PACKAGE HANDLER

FedEx Grounds
09.2019 - 12.2019
  • Ensured packages were sealed properly
  • Used hand tools and loading equipment, including scanners and printers
  • Loaded packages into trailers in a timely manor scanning every package prior to load completion repetitively.

INBOUND STOWER, Amazon
08.2017 - 09.2019
  • Trained and mentored new hires to operate and maintain material handling equipment safely and efficiently
  • Developed and maintained strong working knowledge of products being handled, including how each product must be transported
  • Loaded, unloaded, moved, stacked and staged product after pinpointing most effective material handling equipment for specific tasks
  • Earned reputation for good attendance and hard work.

OVERNIGHT STOCKER, Walmart
07.2015 - 06.2016
  • Prepared products for sales floor by adding tags and readying pallets or restocking
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized
  • Removed product from boxes and placed on shelves according to merchandising guidelines
  • Removed outdated and overripe items from stock to eliminate health risks.

CLERK/SUPERVISOR

Family Health Network
01.2015 - 07.2015
  • Supported office clerical functions using word processing and other software, email and office machines
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity
  • Delivered high-quality customer service
  • Observed visits by documenting all behaviors of biological parents and foster child during bonding visit.

SALES ASSOCIATE

Hype Angels Boutique
11.2013 - 03.2015
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Used cash register system to ring up customer purchases, process payments and issue receipts
  • Recommended merchandise to customers based on needs and preferences.

Education

Criminal Justice

Olive Harvey Community College

Basic Nursing Assistant Certificate Nursing - undefined

Phalanx
04.2017

High School Diploma - undefined

George Henry Corliss High School
06.2008

Skills

  • Sterile Processing
  • Customer service skills
  • Cashier experience
  • Analytical and Observant
  • Time management
  • Critical Thinking
  • Conflict Resolution
  • Active Listening
  • Team work
  • Delivery truck direction

Timeline

Amazon
01.2022 - Current

PSE Mail Processing Clerk

United States Postal Service
09.2021 - 02.2022

Sterile Processing Technician

Advocate Trinity Hospital
10.2020 - 08.2021

HEALTH UNIT COORDINATOR

Advocate Trinity Hospital
04.2020 - 10.2020

DOCK ASSOCIATE, Macy’s
11.2019 - 03.2020

SEASONAL DRIVER HELPER

UPS
10.2019 - 01.2020

PACKAGE HANDLER

FedEx Grounds
09.2019 - 12.2019

INBOUND STOWER, Amazon
08.2017 - 09.2019

OVERNIGHT STOCKER, Walmart
07.2015 - 06.2016

CLERK/SUPERVISOR

Family Health Network
01.2015 - 07.2015

SALES ASSOCIATE

Hype Angels Boutique
11.2013 - 03.2015

Criminal Justice

Olive Harvey Community College

Basic Nursing Assistant Certificate Nursing - undefined

Phalanx

High School Diploma - undefined

George Henry Corliss High School

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