Ieshia Tucker
Killeen,TX
Summary
Detail-oriented professional with extensive experience in food service and education. Skilled in effective communication and team member training, consistently ensuring compliance with health standards while enhancing customer satisfaction and operational performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Paraprofessional Special Education
Killeen Independent Sch District
Killeen, TX
02.2019 - Current
- Supported classroom activities and reinforced instructional materials to enhance student learning.
- Assisted teachers in managing student behavior and maintaining a positive learning environment.
- Collaborated with special education staff to implement individualized education plans (IEPs) effectively.
- Facilitated small group sessions to provide targeted academic support for struggling students.
- Assisted in developing and executing daily activities promoting social skills and emotional regulation.
- Intervened in student disputes using conflict resolution and de-escalation strategies.
- Assisted in crisis situations by separating students and restoring order calmly and professionally h.
Concession Stand Worker
Cadence Bank Center
Belton, TX
07.2024 - Current
- Operated cash register efficiently, ensuring accurate transactions and excellent customer service.
- Prepared and served food items in compliance with health and safety standards.
- Managed inventory levels, restocking supplies to maintain smooth operations during events.
- Trained new staff on procedures, promoting consistency and operational efficiency.
Bartender/ Barista
Daiquiri Fusion
Killeen, TX
10.2022 - 04.2026
- Crafted and served a diverse range of specialty cocktails tailored to customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Trained new staff on cocktail preparation techniques and customer service best practices.
- Developed seasonal drink menus to enhance customer experience and drive sales growth.
- Trained and mentored new staff on customer service protocols and sales techniques.
- Assisted customers with product inquiries, ensuring satisfaction and repeat business.
- Independently managed all aspects of bar service, including opening/closing duties, inventory control.
Barista
Coffee Beanery
Killeen, TX
11.2011 - 02.2019
- Crafted high-quality beverages while ensuring adherence to company standards.
- Maintained cleanliness and organization of workspace, enhancing customer experience.
- Provided exceptional customer service, building rapport and fostering loyalty.
- Trained new staff on beverage preparation and operational procedures.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Implemented promotional strategies to boost sales during peak hours.
- Mentored junior baristas, promoting skill development and teamwork.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Ellison High School
No Degree -
Central Texas College
Killeen, TXSkills
- Organized multi-tasker
- Fast and efficient service worker
- Team member training
- Reliability and punctuality
- Effective communication
- Food handling safety
- Cash handling
- Listening and comprehension
- Professionalism and courtesy
- Point of sale (POS) system operation
Accomplishments
- Promoted to Crew Shift Leader after less than four months of employment.
- Mentorship for At-Risk Youth
- CPI Nonviolent Crisis Intervention Certification
Certification
- Food Handlers Certification
- CPI Nonviolent Crisis Intervention Certification
Timeline
Concession Stand Worker
Cadence Bank Center
07.2024 - Current
Bartender/ Barista
Daiquiri Fusion
10.2022 - 04.2026
Paraprofessional Special Education
Killeen Independent Sch District
02.2019 - Current
Barista
Coffee Beanery
11.2011 - 02.2019
High School Diploma -
Ellison High School
No Degree -
Central Texas College