Ifeanyi Alcindor
Spartanburg,SC
Summary
Customer service management professional with extensive experience in training and developing staff to deliver exceptional service. Proven track record of enhancing customer experiences and achieving business objectives through effective workflow management. Recognized for strong communication and problem-solving abilities, consistently driving team success and operational efficiency. Skilled in adapting to challenges and streamlining service procedures to maximize productivity and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Burlington Coat Factoy
Spartanburg, South Carolina
09.2025 - Current
- Trained new staff on customer service protocols and best practices to enhance team performance.
- Assisted in creating welcoming environments for both shoppers and staff.
- Developed comprehensive knowledge of store policies to effectively guide team members.
- Delivered prompt, friendly service for routine inquiries and service complaints.
- Delegated tasks to staff while establishing clear priorities and goals.
Cashier
Raising Cane's Restaurants
Fall River, Massachusetts
06.2025 - 08.2025
- Processed customer transactions efficiently in a high-volume retail environment.
- Handled cash, credit, and returns with accuracy during peak periods.
- Engaged customers to cultivate a welcoming shopping atmosphere.
- Operated cash register with precision, managing diverse payment methods.
- Issued receipts and provided change for cash and credit card payments.
- Answered customer inquiries regarding store products and services.
- Stocked shelves promptly to ensure merchandise availability.
- Delivered exceptional customer service through active listening and engagement.
Package Handler
FedEx
Middleboro, Massachusetts
11.2024 - 02.2025
- Sorted and scanned packages by destination and service type for efficient delivery.
- Loaded and unloaded trucks with precision to ensure safe transport of goods.
- Maintained organized work area, enhancing operational efficiency.
- Adhered to safety protocols to uphold workplace safety standards.
Package Handler
UPS
North Dartmouth, Massachusetts
09.2023 - 03.2024
- Loaded and unloaded trucks with care and precision.
- Maintained a clean and organized work area daily.
- Followed safety protocols to ensure workplace safety.
- Assisted in loading delivery trucks with prepared packages.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Followed company policies and procedures for secure package handling.
Education
High School Diploma -
CharelsTown Highschool
Charlestown, MA05-2017
Skills
- Customer service and support
- Employee training and onboarding
- Cash handling and auditing
- Conflict resolution strategies
- Communication skills
- Problem solving techniques
- Attention to detail
- Workflow management
- Deadline orientation
- Customer focus
- Work prioritization
Timeline
Customer Service Manager
Burlington Coat Factoy
09.2025 - Current
Cashier
Raising Cane's Restaurants
06.2025 - 08.2025
Package Handler
FedEx
11.2024 - 02.2025
Package Handler
UPS
09.2023 - 03.2024
High School Diploma -
CharelsTown Highschool