Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Timeline
Ifeanyi Obiorah

Ifeanyi Obiorah

Goodyear,AZ

Summary

Seasoned System Administrator with 2-years background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Systems Administrator

Wipro Technologies
05.2023 - Current
  • Working with the IT/Helpdesk department creating databases using Excel and Access.
  • Pulled and created reports in Microsoft Great Plains 2012.
  • Set up users in Microsoft GP and Salesforce.
  • Created detailed spreadsheets with enabled macros and VBA coding.
  • Developed secure and reliable solution that managed user accounts, passwords, user privileges and access controls, reducing administrative overhead by 25%
  • Implemented a system backup and disaster recovery plan that ensured data integrity without compromising organizational performance.
  • Proven track record in reducing system downtime by 25%, increasing system availability by 15%, and decreasing data loss by 50%.
  • Strong technical support skills with a 95% satisfaction rate and a 20% reduction in average resolution time.
  • Administered quality customer service to in-house staff and satisfied concerns.
  • Comprehensively maintained stability of essential data backups on nightly basis.
  • Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
  • Managed development of system protocols to deliver complete and persistent data set.
  • Evaluated software products to determine compatibility with existing systems.
  • Performed network security design and integration duties.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Installed and configured network printers and other peripheral devices.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Diagnosed and resolved hardware and software issues.

Helpdesk Technical Support Representative II

Maricopa County Sheriff Office
11.2019 - 04.2023
  • Provide system and software support for internal users and branches
  • Downloading and uploading of daily reports Providing end user support for Windows 7 and Mac OSX
  • Monitoring and maintenance of Windows 2003, 2008 Servers and daily backups
  • Installation of new software, hardware and peripherals for internal users/branches
  • Provide Remote Support Utilizing Microsoft System Center 2012
  • Pushing of Symantec Endpoint Protection and Microsoft System Center application to Users Remotely.
  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched product and issue resolution tactics to address customer concerns.
  • Documented support interactions for future reference.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Monitored system performance to identify potential issues.

Ticket/Customer Service Agent

KBWW LLC
08.2017 - 10.2019
  • Transmitted documents, organized revisions and tracked changes
  • Implemented a new system documentation and inventory process, resulting in a 40% increase in system documentation accuracy and a 20% decrease in inventory discrepancies
  • Developed and implemented a new system security policy, resulting in a 25% decrease in security incidents and a 15% increase in system security.
  • Researched and recommended new technologies to improve system performance, resulting in a 10% increase in system speed and a 5% decrease in system downtime.
  • Managed file archival and information retrievals
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Tracked customer service cases and updated service software with customer information.

Education

Associate of Applied Science - Cyber Operations And Warfare

Maricopa Community Colleges - Estrella Mountain Community College, Avondale, AZ
06.2024

Associate of Applied Science - Database Development

Maricopa Community Colleges - Estrella Mountain Community College, Avondale, AZ
12.2023
  • Coursework in Computer Science and Information Technology
  • CCL

Associate of Applied Science - Computer Science

Imo State Polytechnic Omuagwo Owerri Nigeria, Nigeria
11.2012


  • Coursework in Business, Management and Marketing
  • Coursework in Computer Science and Information Technology
  • Coursework includes Speech and Communication, Sociology and Psychology

Skills

  • Strategic planning
  • Team player
  • Effective multi-tasker
  • Expert in Microsoft Programs
  • Expert in VMWare and SAN
  • Business process improvement
  • Results-oriented
  • Project cost planning
  • Highly organized
  • End-user support
  • Hardware Installation
  • System Testing
  • User Support
  • System upgrades
  • Program installations
  • Performance Analysis
  • Technical Analysis
  • Hardware knowledge
  • Product development
  • Servers expertise
  • Infrastructure planning
  • Decision-Making
  • MS Office
  • Organization and Time Management
  • Active Listening
  • Problem-Solving
  • Self-Motivated
  • Multitasking Abilities

Certification

  • Test Out A+
  • Test Out Network+ (EMCC Course Offered)
  • Test Out Security+ (EMCC Course Offered)
  • CompTIA Security+
  • Database Development (EMCC CCL)

Additional Information

  • 2022-2023 Volunteered/participated at the initial trainings for OKTA development and tutoring with MCSO, Lower Buckeye Jail.
  • 2023 - till date, Participated in all kinds of training with Honeywell Aerospace and Wipro Technologies.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Systems Administrator - Wipro Technologies
05.2023 - Current
Helpdesk Technical Support Representative II - Maricopa County Sheriff Office
11.2019 - 04.2023
Ticket/Customer Service Agent - KBWW LLC
08.2017 - 10.2019
Maricopa Community Colleges - Estrella Mountain Community College - Associate of Applied Science, Cyber Operations And Warfare
Maricopa Community Colleges - Estrella Mountain Community College - Associate of Applied Science, Database Development
Imo State Polytechnic Omuagwo Owerri Nigeria - Associate of Applied Science, Computer Science

Similar Profiles

CREATE PROFILE
Ifeanyi Obiorah