Summary
Overview
Work History
Education
Skills
Timeline
Generic

IFEOMA NWACHUKWU

Columbia,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Nordstom Rack
Columbia, Maryland
04.2023 - Current
  • Assisted customers with product inquiries and provided tailored recommendations.
  • Handled returns and exchanges, ensuring compliance with store policies.
  • Maintained organized merchandise displays to enhance customer experience.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to resolve customer issues effectively.
  • Educated customers on promotions and loyalty programs during interactions.
  • Delivered exceptional service by actively listening to customer needs and concerns.
  • Answered customer inquiries and provided accurate information regarding products and services.

Retail Sales Associate

9mobile Telecommunication
PORT HARCOUT, RIVERS STATS
09.2008 - 04.2018
  • Assisted customers with product selection and service inquiries.
  • Maintained inventory levels and organized merchandise displays.
  • Processed transactions accurately using point-of-sale systems.

Education

Bachelor of Science - Political Science And PUBLIC ADMINISRATION

UNIVERSITY OF UYO
NIGERIA
07-2000

Skills

  • Product knowledge
  • Point-of-sale operation
  • Customer education
  • Order processing
  • Returns management
  • Customer relationship management

Timeline

Customer Service Representative

Nordstom Rack
04.2023 - Current

Retail Sales Associate

9mobile Telecommunication
09.2008 - 04.2018

Bachelor of Science - Political Science And PUBLIC ADMINISRATION

UNIVERSITY OF UYO

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