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Ifeoma obiudu-jackman
Lewisville
Summary
Versatile project leader with a strong foundation in agile methodologies and resource management. Skilled in mentoring team members and influencing prioritization to mitigate risks and enhance performance. Expertise in aligning project goals with strategic initiatives to deliver exceptional client service and operational excellence.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Scrum Lead
Fidelity Investments
09.2021 - Current
- Accelerated squad performance by identifying opportunities to improve agile metrics, reducing cycle time from 2 weeks to 7 days.
- Maintained squad performance metrics, such as velocity and cycle time, to provide clear feedback.
- Influenced prioritization changes based on impediments and trends, resolving unstable test environments to eliminate idle time.
- Prioritized tasks and allocated resources efficiently to enhance productivity.
- Led Quarterly planning sessions to align teams on strategic goals, priorities, and deliverables
- Managed project plans, schedules, and roadmaps to align with strategic initiatives.
- Mentored team members in a dynamic environment, empowering decision-making capabilities.
- Manage projects for cross-functional software development teams, regularly assessing workloads to complete tasks on time and within project parameters.
Customer Account Resolution Specialist
Fidelity Investments
10.2016 - 09.2021
- Managed portfolio of 30+ client relationships, ensuring consistent satisfaction and adherence to service standards.
- Identified impediments affecting team efficiency and led initiative that halved volume of unresolved issues.
- Collaborated with cross-functional teams to streamline account resolution processes, improving overall response time.
- Adapted operational priorities to address changing client demands and resolve fee-at-risk requests promptly.
- Coached associates and new hires on processes to mitigate risks and achieve 96% quality standards.
- Delivered 98% quality and accuracy in performance metrics.
- Prioritized daily workload to meet service level agreements.
- Guided clients on account policies and procedures effectively.
Money Movement Transaction Representative III
Fidelity Investments
09.2006 - 10.2016
- Managed 15+ strategic client accounts, overseeing retirement plan administration and financial transaction support.
- Achieved quality control standards of 99.98% to mitigate operational risks.
- Developed procedures that enhanced client service agreements and increased processing speed by 90%.
- Nurtured client relationships to enhance satisfaction and retention.
- Resolved complex client issues through effective problem-solving strategies.
- Collaborated with clients and internal teams to achieve timely completion of year-end project deliverables.
- Led year-end payroll projects, delivering results within established timelines.
- Consistently achieved performance goals set by management team members.
Education
Bachelors of Science - Business Administration
Salem State University
Salem, MA05-2022
Master of Business Administration - Project Management
DeVry University
Irving, TX05-2017
Skills
- Project management
- Jira expertise
- Miro proficiency
- Resource management
- Process optimization
- Stakeholder engagement
- Cross-functional collaboration
- Continuous improvement
- Microsoft Office proficiency
- Critical thinking
- Adaptability
- Interpersonal skills
Certification
- Completion of Fidelity’s Leadership Exploration and Development (LEAD) Program
- Certified Agility Health Assessment facilitator
- Certified Scrum Master
Awards
Money Movement Processing Excellence Award
Personal Information
Title: Scrum Lead
Affiliations
- Board Member, Center IN INC Non-Profit Organization
Timeline
Scrum Lead
Fidelity Investments
09.2021 - Current
Customer Account Resolution Specialist
Fidelity Investments
10.2016 - 09.2021
Money Movement Transaction Representative III
Fidelity Investments
09.2006 - 10.2016
Bachelors of Science - Business Administration
Salem State University
Master of Business Administration - Project Management
DeVry University