Ifetayo Olajide
Fresno,Texas
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Management Associate
MATLOCK EMPIRE
MIDLAND, TX
10.2021 - Current
- Analyzed monthly financial statements to validate against forecasts and support transfer pricing processes.
- Supported creation of team meeting materials and updates to SharePoint.
- Researched and helped formulate conclusions to broad risk issues.
- Prepared executive presentations for risk leadership at various forums, committees, business reviews and management meetings to help drive agenda and deliverables.
- Evaluated current processes to develop improvement plans.
- Propagated approvals, change orders and contractor tracking.
Customer Service Representative
DOT STAFFING AGENCY
Lake Dallas, TX
11.2019 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided primary customer support to internal and external customers.
Team Leader
Chic-Fil-A
MIDLAND, TX
08.2017 - 03.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Education
Associate of Arts - Business Administration And Management
Odessa College
Odessa, TX05.2022
Skills
- Root Cause Analysis
- Business Presentations
- Performance Review
- Lean Manufacturing
- Company Safety Procedures
- Operational Efficiency
- Event Sales
- Sprint Planning
- Business Projections
- Customer Satisfaction
- Team Meetings
- Maintenance Needs
- Creative Solutions
- Client Requirements
- Analyzing and Synthesizing Data
- Delivery Schedules
- Requirements Specifications
- Continuous Improvement Process
- Customer Service Standards
- Interviewing Strengths
Certification
Data analysis from colaberry school of analysis
Languages
English
Native or Bilingual
Timeline
Business Management Associate
MATLOCK EMPIRE
10.2021 - Current
Customer Service Representative
DOT STAFFING AGENCY
11.2019 - 02.2021
Team Leader
Chic-Fil-A
08.2017 - 03.2019
Associate of Arts - Business Administration And Management
Odessa College
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