Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ifra Shahzad

Lawrenceville,GA

Summary

Dynamic Patient Services Coordinator with a proven track record at TenMed Wound Care, excelling in patient intake management and effective organizational skills. Enhanced service delivery through streamlined scheduling and maintained confidentiality of sensitive information, fostering strong patient relationships and satisfaction. Recognized for optimizing workflows and improving operational efficiency.

Overview

2
2
years of professional experience

Work History

Patient Services Coordinator

TenMed Wound Care
01.2025 - Current
  • Assisted patients with appointment scheduling and inquiries, ensuring efficient service delivery.
  • Coordinated patient intake processes, collecting necessary documentation and information for timely care access.
  • Supported healthcare providers by managing patient records and maintaining accurate information in electronic systems.
  • Communicated effectively with patients to explain procedures and address concerns, fostering a welcoming environment.
  • Managed incoming calls, directing patients to appropriate departments while handling requests professionally and efficiently.

Service Manager

Progressive
01.2024 - 11.2024
  • Managed service operations, ensuring timely response to customer inquiries and issues.
  • Developed and maintained strong relationships with clients, enhancing overall satisfaction and loyalty.
  • Coordinated team activities to optimize workflow and improve service delivery efficiency.
  • Implemented standard operating procedures to streamline processes and reduce turnaround times.

Education

Bachelor of Science - Information Technology

Georgia Gwinnett College
05-2027

High School Graduate -

Discovery High School
05-2024

Skills

  • Patient intake management
  • Effective organizational skills
  • Organized scheduling coordination
  • Ensuring confidentiality of patient information

Languages

English
Full Professional
Urdu
Full Professional
Hindi
Full Professional

Timeline

Patient Services Coordinator

TenMed Wound Care
01.2025 - Current

Service Manager

Progressive
01.2024 - 11.2024

Bachelor of Science - Information Technology

Georgia Gwinnett College

High School Graduate -

Discovery High School

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Ifra Shahzad