Ifrah Isse
Federal Way,WA
Summary
Customer service professional with 3+ years of experience in customer relations operations, office administration, and data management. Manages digital communications and maintains accurate records while independently resolving complex inquiries. Drives customer satisfaction through disciplined process adherence and high organizational performance.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Teacher
Play2learn Childcare Center
Auburn, WA
03.2018 - 05.2026
- Observed children and provided close supervision.
- Assisted with personal care needs and daily routines to promote children's well-being.
- Facilitated active play and regular movement to enhance children's physical development.
- Supported homework completion and learning activities.
- Liaised with parents regarding children's needs and routines to ensure consistent care.
- Followed family rules and care instructions.
- Managed calendars to ensure appointments were organized and timely. and daily plans on track.
- Performed cleaning of rooms to maintain a tidy and hygienic environment, toys, and shared spaces.
Caregiver
Aegis Living
Queen Anne, WA
12.2023 - 12.2024
- Assisted clients with bathing, grooming, dressing, oral care, and shaving to promote personal hygiene and dignity.
- Prepared meals and supported feeding needs.
- Facilitated client participation in community activities and liaised with medical professionals to ensure coordinated care.
- Provided transportation to activities and walks.
- Performed light housekeeping in client homes to maintain cleanliness and comfort. and laundry tasks.
- Maintained safe, comfortable home conditions.
Leasing Professional
HNN Communities
Renton, WA
01.2022 - 11.2023
- Customer satisfaction improved through client needs assessments, professional presentations, and welcoming office support for guest relations.
- Customer concerns and service requests were routed efficiently through prompt call handling, database logging, and message coordination with management.
- Cleanliness, presentation, and operational readiness were maintained through daily inspections of designated spaces.
- Accurate data, contract reviews, lead research, follow-ups, and support resolution were supported through CRM software and digital tools.
Research Study Assistant
Social Development Research Group
Seattle, WA
01.2021 - 12.2021
- Conducted scripted digital interviews using specialized data collection software and guided participants through online platforms to support accurate data entry.
- Used communication strategies and refusal-prevention techniques across email, text, and phone channels to improve response rates and participant engagement.
- Managed secure administrative workflows by following strict data confidentiality protocols and maintaining detailed, accurate digital records.
- Worked with cross-functional remote teams during weekly digital briefings to share procedural feedback and resolve technical and operational issues.
- Completed clerical tasks, data auditing, and administrative workflows independently from remote home-office environment to support project efficiency.
Leasing agent
Liberty Group
Seattle, WA
06.2019 - 12.2020
- Presented properties and provided amenities in a positive way to prospective tenants.
- Promoted available properties through diverse media channels and targeted promotional materials.
- Represented property owners in navigating the market, providing insights and guidance.
- Assessed customer needs, living standards, and economic fit for prospective clients.
- Negotiated lease terms and conditions and closed deals.
- Verified rental application details and personal references.
- Stayed current on property market conditions.
- Shared information on property features, expansion options, zoning, and crime factors.
- Managed property maintenance and conducted periodic inspections to ensure compliance and tenant satisfaction.
Leasing Consultant
Career Strategies
Bellevue, WA
03.2018 - 05.2019
- Led client needs assessments, delivered professional presentations, and maintained welcoming office environment to strengthen guest satisfaction.
- Managed incoming calls, updated database records, and routed messages efficiently to align customer concerns and service requests with management.
- Conducted daily inspections of assigned areas to sustain cleanliness, polished presentation, and readiness for use.
- Maintained data accuracy through weekly digital advertising updates and CRM pipeline review to support promotional planning.
Sales Associate
Macy's
Tukwila, WA
04.2017 - 04.2018
- Greeted Macy's shoppers on the sales floor and identified shopping needs.
- Suggested merchandise using Macy's product knowledge and style guidance.
- Supported customers by greeting shoppers, sharing product details, and assisting fitting room visits to improve the shopping experience.
- Processed customer payments at the register and answered customer questions by phone to support satisfaction.
- Handled purchases and returns at Macy's point-of-sale register.
- Kept sales floor clean and organized to support efficient operations for customers and staff.
Education
LPN - Practical Nursing
MedQuest College
Lexington12-2027
Skills
- Customer service and relations
- Customer satisfaction metrics
- Verbal and written communication
- Conflict resolution
- Team collaboration
- Time management
- Multitasking
- Organizational skills
- Office management
- Digital communication tools
- Data collection and entry
- Office software
- Negotiation
- Autonomous problem-solving
Personal Information
- Availability: ASAP
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- CPR Certification, Food Handler Certification, First Aid Certification.
Timeline
Caregiver
Aegis Living
12.2023 - 12.2024
Leasing Professional
HNN Communities
01.2022 - 11.2023
Research Study Assistant
Social Development Research Group
01.2021 - 12.2021
Leasing agent
Liberty Group
06.2019 - 12.2020
Leasing Consultant
Career Strategies
03.2018 - 05.2019
Assistant Teacher
Play2learn Childcare Center
03.2018 - 05.2026
Sales Associate
Macy's
04.2017 - 04.2018
LPN - Practical Nursing
MedQuest College