Iglesia (Glacie) Flores

• Researched and resolved billing discrepancies to enable accurate billing.
• Investigated and addressed billing variances to maintain data integrity.
• Worked with multiple departments to check proper billing information.
• Promoted teamwork by aiding colleagues in overcoming challenges within our primary and secondary systems.
• Fully remote job that requires attention to detail, and independence.
• I worked with around 100 accounts/customers daily, which requires a fast workflow, as well as patience and understanding.
• Worked with a total of four different clients, which have included The University of Toledo Medical Center, Fulton County Health Center/Medical Group, Baker County Hospital (located in northern Florida), as well as Medquest. For Medquest, we work with several different states and facilities to assist with these hospitals' radiology billing.
• De-escalating stressful situations for customers and helping them find a win-win resolution for themselves and our clients.
• Sales is a major key in this role, to ensure our clients avoid their patients from heading to collections. We do everything we can to avoid this result by notating every situation that our patients present to us.
• Coaching from supervisors is taken with respect to help me grow as a worker, as well as to ensure satisfaction for all.

Coordinated appointment scheduling through frequent phone interactions.

Coordinated patient appointments to ensure timely viability assessments.

Drafted GFE letters using coding and estimates from billing team to inform self-pay patients of expected costs.

Created daily schedules to streamline workflow.

Educated patients on what to anticipate during appointments.

Collaborated effectively to ensure optimal patient hospitality during peak times.

Utilized multiple monitors to multitask during patient calls.

Ensured facility security and readiness by handling door access and bathroom supplies.

Supported facility functionality by consistently being the first to arrive and the last to leave.

Conducted daily inventory checks on clothing to prevent theft and loss.

Greeted USPS workers to facilitate freight scanning.

Collaborated with maintenance team to guarantee seamless store operations.

Partnered with GM to keep store inventory and displays current.

Ensured a hygienic environment by conducting regular cleaning, disinfecting, and light fixture inspections.

Directed staff during essential activities.

Facilitated weekly discussions with managers to ensure task completion.

Organized and arranged hundreds of garments daily for presentation.

Conducted numerous daily calls to maintenance and customers to ensure satisfaction.

Gained experience through part-time employment.

Ensured absence of missing packages within facility using systems.

Conducted thorough inspections of warehouse aisles to identify missing packages.

Guided team members to optimize their work performance.

Repackaged damaged items prior to shipment to customers' homes.

Facilitated refund transactions for goods beyond repair.

Processed customer orders swiftly at drive-thru.

Ensured customer satisfaction by delivering exceptional service.

Adapted quickly to high-speed workplace.

Executed routine cleaning duties.

Ensured prompt dishwashing to maintain team satisfaction.

Counted cash drawers at shift end to verify accurate distribution of collected funds.

Collaborated effectively with team members to maintain seamless workflow.