Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hi, I’m
Ignacia Gallegos
Chicago,IL
Summary
Overview
17
years of professional experience
Work History
Panera Bread
Catering Lead
03.2007 - 04.2024
Job overview
- Took orders via phone, website or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Prepare food orders for customers from individual orders to groups of 20 or more.
- Delivered catered food and supplies to facility for on-time delivery and set-up.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Cleaned and organized kitchen stations to promote team efficiency.
- Cultivated warm relationships with regular customers.
- Collaborated with customers to ensure accurate and timely delivery of food orders.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed food items as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the restaurant environment.
Education
Benito Juarez High SchoolChicago, IL
High School Diploma
1995
University Overview
Skills
- Safe Food Handling
- Order Accuracy
- Food Delivery
- Customer Service
- Transactions and Cash Handling
- Staff Training
- Opening and closing procedures
- Guest Engagement
- Work Area Inspection
- Supply Restocking
Languages
Spanish
A1
Timeline
Catering Lead
Panera Bread
03.2007 - 04.2024
Benito Juarez High School
High School Diploma
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