Ignacio Ruiz
Waco,TX
Summary
Positive, driven individual with drive for creative problem-solving and strong interpersonal skills. Possesses solid understanding of business operations and management, coupled with proficiency in customer relationship building and market analysis.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Small Business Owner
AR Lawncare & Landscape
03.2024 - Current
- Developed strong customer relationships through effective communication and personalized service approaches.
- Oversaw maintenance of equipment and tools, ensuring optimal performance and safety compliance.
- Implemented marketing strategies to increase brand visibility and attract new clients in the local market.
- Evaluated client needs, providing tailored landscaping solutions to enhance property aesthetics and value.
- Streamlined workflow processes, improving project turnaround times and overall service delivery efficiency.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
Customer Service Representative
Robinson Greenhouse
03.2023 - 12.2023
- Provided exceptional customer support via phone, resolving inquiries efficiently.
- Utilized point-of-sale systems to process transactions accurately and promptly.
- Collaborated with team members to maintain a clean and organized workspace.
- Performed routine watering and basic care for trees and plants.
- Operated a forklift to receive mulch pallets, and load pallets into trailers.
- Educated customers about plant care and greenhouse products, enhancing their experience.
- Handled returns and exchanges professionally, maintaining customer satisfaction standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries in both English and Spanish, enhancing client satisfaction.
Education
High School Diploma -
Robinson High School
Robinson, TX05-2027
Skills
- Entrepreneurial Skills: Operate and manage a small business, handling planning, organization, and client communication
- Leadership: Serve as a football team captain, motivating teammates, promoting teamwork, and maintaining discipline
- Teamwork: Work effectively with diverse groups through involvement in multiple clubs and activities
- Bilingual Communication: Communicate clearly and efficiently in two languages, adapting to different audiences
- Strong Communication Skills: Express ideas confidently, resolve issues, and maintain positive relationships
- Problem-Solving: Make quick, practical decisions in both business and team environments
- Adaptability: Adjust easily to new challenges and responsibilities across different roles
- Curiosity & Growth Mindset: Eager to learn, explore new opportunities, and improve continuously
- Outgoing Personality: Build connections easily and contribute actively in group settings
Accomplishments
- Varsity Football Freshman Newcomer of The Year
- A Honor Roll
- Top 10%
- National & Spanish Honors Society
- 2nd Team All District for Football
Languages
Spanish
Full Professional
English
Native or Bilingual
Certification
- CPR Certification
Timeline
Small Business Owner
AR Lawncare & Landscape
03.2024 - Current
Customer Service Representative
Robinson Greenhouse
03.2023 - 12.2023
High School Diploma -
Robinson High School