Igor Castro
Sparkle Cleaning Group
Framingham,MA
8
years of professional experience
Innovative entrepreneur with strong track record in launching and scaling successful ventures. Skilled in strategic planning, business development, and financial management, with focus on driving growth and operational efficiency. Known for fostering collaborative environments, adapting to changing market conditions, and delivering measurable results. Highly reliable and adept at aligning team efforts with organizational goals to achieve significant impact.
Work History
Co-Founder, Account Manager
4 Years 11 Months- Orchestrated the successful expansion of business operations through strategic commercial account acquisition, resulting in a notable 56% increase in company revenue
- Developed and nurtured enduring relationships with a diverse portfolio of residential communities, including Harbor Group International
- Ensured seamless project execution by meticulously aligning client requirements with internal business goals, overseeing all aspects of project delivery, and ensuring adherence to quality standards
- Served as the primary liaison between clients and the company, proactively addressing client concerns, resolving issues promptly, and consistently exceeding client expectations
- Cleaning company servicing Massachusetts since 2016
Client Success Manager
1 Year- Acquired new clients through cold calling, networking, and referrals, achieving 25% growth in client base
- Conducted product demonstrations and presentations to educate clients on features, benefits, and value propositions
- Negotiated contracts and pricing agreements to maximize profitability while meeting client budget constraints
- Maintained accurate records of sales activities, leads, and customer interactions using CRM software
- Collaborated with the marketing team to develop effective sales collateral and promotional materials
- A digital marketing agency primarily focused on small businesses
Account Associate
2 Years- Cultivated and maintained relationships with assigned client accounts, ensuring satisfaction and retention
- Identified client needs and proposed tailored solutions, driving sales and revenue growth
- Collaborated with internal teams to address client inquiries, resolve issues, and ensure smooth account management
- Met and exceeded sales targets through proactive outreach and upselling strategies
- Cleaning company servicing Massachusetts since 2016
Project Management Intern
1 Year 4 Months- Assisted project managers in coordinating project activities, including scheduling meetings, preparing agendas, and documenting meeting minutes
- Conducted research and analysis to support project planning and decision-making processes
- Collaborated with team members to track project progress and identify potential risks or issues
- Assisted in creating project documentation, including project plans, timelines, and status reports
- General contracting and painting company focused on home restoration and renovations
- Used process improvement tools to separate and combine tasks into efficient workflow, improving efficiency 70%.
Education
Bachelor of Science - Business Management
Skills
Business development
Customer relations
Operations management
Problem-solving
Clear communication
Decision-making
Verbal and written communication
Sales strategy
Timeline
Co-Founder, Account Manager
Sparkle Cleaning Group
11.2021 - CurrentRead More
Client Success Manager
Unfed Technologies
01.2021 - 01.2022Read More
Account Associate
Sparkle Cleaning Group
11.2019 - 11.2021Read More
Project Management Intern
RDC Painting Inc.
05.2018 - 09.2019Read More
Northeastern University
Bachelor of Science from Business Management
Read More