Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

IGOR SALES DE OLIVEIRA

Miami,FL

Summary

Customer service professional with over 10 years of experience in the airline industry. Skilled in reservations, passenger support, and airport operations. Recognized for adaptability, teamwork, and delivering high-quality service under pressure. Native Portuguese speaker, fluent in Spanish, with basic English proficiency.

Overview

15
15
years of professional experience

Work History

Warehouse Worker

Elite Flower
10.2026 - Current
  • Receive and process orders accurately and efficiently.
  • Pick and pull orders, palletize products, and transport orders within the warehouse.
  • Maintain an organized and efficient work environment while ensuring orders are prepared accurately and on time.

Customer Service Agent

Iterum Connections
09.2020 - 08.2025
  • Provide customer support for reservations, ticket sales, and flight information.
  • Handle booking modifications, cancellations, and passenger claims.
  • Customer Service Agent, Copa Airlines

Customer Service Agent

Dash BPO
01.2018 - 01.2020
  • Assisted passengers with reservations, sales, and general inquiries.
  • Processed changes, cancellations, and refunds.
  • Customer Service Agent, Copa Airlines

Orange Cap Agent

VRG Airlines
01.2014 - 01.2017
  • Ensured aircraft ground safety, baggage operations, refueling, and documentation.
  • GOL Intelligent Airlines
  • Air Cargo Handling, Loading and Receiving

Airport Agent

VRG Airlines
01.2012 - 01.2014
  • Assisted with check-in, boarding, baggage handling, and unaccompanied minors.
  • GOL Intelligent Airlines

Education

Occupational Health and Safety Technician -

Sandra Silva Technical School
01.2010

High School Diploma -

Paulo Freire State School
01.2005

Skills

  • Microsoft Office (Word, Excel, Outlook)
  • Zendesk
  • SharePoint
  • Airline reservation systems (Copa CSS, Share, Nativere)

Languages

  • Portuguese, Native
  • Spanish, Fluent
  • English, Basic

Timeline

Warehouse Worker

Elite Flower
10.2026 - Current

Customer Service Agent

Iterum Connections
09.2020 - 08.2025

Customer Service Agent

Dash BPO
01.2018 - 01.2020

Orange Cap Agent

VRG Airlines
01.2014 - 01.2017

Airport Agent

VRG Airlines
01.2012 - 01.2014

Occupational Health and Safety Technician -

Sandra Silva Technical School

High School Diploma -

Paulo Freire State School
IGOR SALES DE OLIVEIRA