Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vitalia Sergeeva

Madison

Summary

Highly motivated and patient Customer Service Professional skilled in building strong customer relationships, managing complaints calmly, and delivering solutions that exceed expectations. Eager to contribute to a dynamic team and grow professionally in a fast-paced environment.

Overview

7
7
years of professional experience

Work History

Warehouse Worker

Heilind Electronics
Mentor
11.2020 - 07.2025
  • Assisted in packaging and labeling of products for shipment.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Used scanners to track parcel information, condition or receipt.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.

Customer Service

Azing Electronics
Oakwood
12.2018 - 10.2020
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Master of Science - Customs Regulation of Foreign Economic Activities

Peoples Friendship University Of Russia
Moscow
06-2020

Skills

  • Clear verbal and written communication
  • Finding quick and effective solutions
  • Positive attitude
  • Microsoft Office (Word, Excel, Outlook)
  • Attention to detail
  • Able to multi-task and handle hight-pressure situations

Languages

English
Professional
Russian
Professional

Timeline

Warehouse Worker

Heilind Electronics
11.2020 - 07.2025

Customer Service

Azing Electronics
12.2018 - 10.2020

Master of Science - Customs Regulation of Foreign Economic Activities

Peoples Friendship University Of Russia

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