Igor Stjepanovic
Houston
Summary
Dynamic IT Operations Specialist with a proven track record at RadNet Inc., excelling in network troubleshooting and IT asset management. Achieved significant reductions in troubleshooting time through meticulous documentation and optimized server environments, enhancing resource utilization. Strong communicator and problem-solver, dedicated to delivering impactful IT solutions and supporting team success.
Overview
15
15
years of professional experience
Work History
IT Operations Specialist
RadNet Inc.
04.2024 - Current
- Reduced troubleshooting time with comprehensive documentation of systems and procedures.
- Supervised the installation of new hardware components, minimizing disruptions to daily operations.
- Managed IT projects from inception to completion, ensuring timely delivery within budget constraints.
- Led efforts in optimizing server environments through virtualization techniques, resulting in improved resource utilization and reduced energy consumption.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
IT Support Specialist
Houston Medical Imaging
11.2015 - 04.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, software and network issues.
IT Support
Innovative Radiology
02.2012 - 11.2015
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Participated in cybersecurity awareness training, enhancing IT team's preparedness against potential cyber threats.
- Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition.
- Contributed to IT project planning sessions, offering insights that helped in shaping technology strategy and objectives.
- Provided IT support for lab personnel to ensure seamless integration of software tools into daily workflows.
Referee
Houston Youth Soccer Association
08.2010 - 02.2015
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Navigated difficult situations using effective communication and explanation of game rules.
- Kept track of time and scores during games
Education
Computer And Information Sciences
Houston Community College
Houston, TX05-2013
High School Diploma -
Lamar High School
Houston05-2011
Skills
- Network troubleshooting
- IT asset management
- IT compliance
- Hardware troubleshooting
- System administration
- Operating systems
- Remote support
- Hardware installation
Languages
Spanish
Limited Working
Croatian
Full Professional
Serbian
Full Professional
Timeline
IT Operations Specialist
RadNet Inc.
04.2024 - Current
IT Support Specialist
Houston Medical Imaging
11.2015 - 04.2024
IT Support
Innovative Radiology
02.2012 - 11.2015
Referee
Houston Youth Soccer Association
08.2010 - 02.2015
Computer And Information Sciences
Houston Community College
High School Diploma -
Lamar High School
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