Igor Triska
Orlando,FL
Summary
Tech-savvy professional with expertise in customer support and operational technology across retail, logistics, and security sectors. Proven track record in troubleshooting technical issues, assisting users with device setup, and ensuring compliance with HIPAA regulations. Proficient in CRM platforms, routing software, and communication systems, with a focus on secure data handling and access control. Seeking to apply technical skills and process-oriented approach in an IT support or help desk position.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Sales Support Specialist
Charter Spectrum
Orlando, FL
05.2025 - Current
- Supported field sales representatives by resolving point of sale system issues impacting order entry processes.
- Managed support ticket completion while collaborating across departments to enhance order entry accuracy.
- Oversaw customer request accommodations to guarantee proper installation scheduling.
- Safeguarded customer private information with diligence during telephone interactions.
- Assisted in training new team members on sales systems and customer interaction protocols.
Security Officer, Certified Line Cook Trainer
Universal Studios, Epic Universe
Orlando, FL
02.2023 - 05.2025
- Enforced access control protocols and used scanning devices to monitor secure entry, aligning with physical security best practices.
- Documented security incidents and maintenance issues in digital systems, showcasing reporting and audit readiness.
- Facilitated training simulations and performance reviews, building transferable skills in documentation and instructional systems.
Logistics Dispatcher / Charter Bus Driver
Phoenix Bus
Orlando, FL
12.2021 - 01.2023
- Used GPS routing software and dispatch tools to manage schedules, improve route efficiency, and minimize downtime.
- Created daily operational logs and delivery metrics reports, demonstrating system documentation and data tracking skills.
- Maintained consistent communication using real-time radio systems—experience relevant to networked communication tools.
Pharmacy Call Center Representative
Walgreens
Orlando, FL
01.2021 - 12.2021
- Navigated pharmacy software and call center platforms to process refills, verify insurance, and resolve technical inquiries.
- Maintained HIPAA compliance and secure handling of sensitive patient data, demonstrating data privacy awareness.
- Applied analytical thinking to resolve prescription and system-related issues efficiently within a regulated environment.
Regional Sales Manager
AT&T Wireless
Orlando, FL
10.2019 - 08.2021
- Provided technical support for smartphone setup, account creation, and data transfer, enhancing customer digital onboarding.
- Generated and analyzed performance reports to monitor KPIs, gaining experience in data reporting and business intelligence tools.
- Trained staff on device features and sales systems, building skills in user education and CRM platform usage.
Education
Associate of Arts - Education
Valencia College
Orlando, FL2027
Skills
- Technical Troubleshooting & User Support
- Systems Navigation & Data Entry
- Compliance & Data Privacy (HIPAA)
- Process Optimization & Route Planning
- Report Generation & Documentation
- Team Training & Knowledge Transfer
- Communication Systems (Call Center, Radio)
- Physical & Information Security Awareness
Certification
- Certified Professional Food Safety (CPFS)
- Class 'D' Security License
Languages
Portuguese: Native/Bilingual
Timeline
Sales Support Specialist
Charter Spectrum
05.2025 - Current
Security Officer, Certified Line Cook Trainer
Universal Studios, Epic Universe
02.2023 - 05.2025
Logistics Dispatcher / Charter Bus Driver
Phoenix Bus
12.2021 - 01.2023
Pharmacy Call Center Representative
Walgreens
01.2021 - 12.2021
Regional Sales Manager
AT&T Wireless
10.2019 - 08.2021
Associate of Arts - Education
Valencia College