IHAB AHMED
Executive Assistant
Doha
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Specialist
FIFA WORLD CUP 2022
Doha
10.2022 - 12.2022
- Used ticketing systems to manage and process support actions and requests.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
CEO Assistant & IT Support Specialist
The Group Securities
Doha
01.2018 - 08.2022
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Organized and coordinated conferences and monthly meetings.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Created expense reports, budgets, and filing systems for management team.
Business Development Executive & IT Operations
Cambridge Doha Academy
Doha
09.2013 - 11.2017
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Implemented innovative business development strategies to increase customer base and expand market share.
Marketing & Sales Executive
Novartis Middle East Company
Doha
04.2010 - 02.2013
- Wrote engaging and successful marketing, advertising, and website copy.
- Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
- Identified appropriate marketing channels and target customers for campaigns.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue 96 %.
Education
Bachelor of Science - Computer Science And Information System
6th October Unvirsity
Egypt 06.2006 - 11.2010
Skills
Wireless area networking
Cost analysis
Operating system management
Desktop support
Technical issues analysis
Network diagnostics
Microsoft Office Specialist (MOS) Expert
Timeline
IT Support Specialist
FIFA WORLD CUP 2022
10.2022 - 12.2022
CEO Assistant & IT Support Specialist
The Group Securities
01.2018 - 08.2022
Business Development Executive & IT Operations
Cambridge Doha Academy
09.2013 - 11.2017
Marketing & Sales Executive
Novartis Middle East Company
04.2010 - 02.2013
Bachelor of Science - Computer Science And Information System
6th October Unvirsity
06.2006 - 11.2010