Ihsan Abdullah
Houston,TX
Summary
Experienced security professional with a track record of crafting innovative training programs and improving staff performance metrics. Skilled in emergency response, compliance, and management, with expertise in security technologies. Adept at planning and supervising daily activities of safety officers, resolving security issues, and implementing policies for safety and security. Proven ability to develop, train, and evaluate officers to meet professional standards. Provide technical expertise to resolve safety and security issues involving personnel and other institutional staff. Confident in meeting with security officers to ensure staff have a clear and thorough working knowledge of security protocols.
Overview
21
21
years of professional experience
Work History
Security Training Manager
United Protective Service
Houston, TX
12.2022 - Current
- Training security officers on policies, procedures, and emergency response.
- Prepare and drafting reports.
- Review and update company post orders and policies.
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Conducted assessments to determine skill gaps of existing personnel.
- Provided coaching and mentorship programs for staff members.
- Identified areas of improvement in existing training methods and procedures.
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Commissioned Security Officer
Parrish Security Group
Houston, TX
05.2022 - 12.2022
- Direct access control.
- Conducted regular patrols of assigned areas to ensure safety and security.
- Maintained detailed records of daily activities and incident reports.
- Responded promptly to emergency calls from the public or other law enforcement agencies.
- Enforced laws and regulations related to private security operations.
- Provided crowd control during special events or emergencies.
- Managed access points using appropriate credentials verification methods.
Customer Service Representative
SYKES Enterprises Inc.
Houston, TX
11.2021 - 05.2022
- Implement exceptional customer service to Capital One members.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Investigate fraudulent claims.
- Troubleshoot complex member account issues.
Security Officer (Shift Supervisor)
Securitas Security Services
Houston, TX
02.2021 - 09.2021
- Supervise officers while provide coaching, recogniton, and corrective behavior skills
- Uniform inspections and post checks
- Conduct emergency response drills
- Coordinate delivery of services at assigned sites
- Enforced access control measures in accordance with established procedures.
Security Officer (Patrol & Screener – Federal Facilities)
Paragon Systems
Houston, TX
04.2017 - 05.2021
- Complete patrols
- Screening through metal detection
- Manage X-Ray scanning for packages
- Enforce security polies in federal facilities
- Checked for safety hazards and took corrective action when necessary.
Armed Security Officer (Patrol & Screener – FEMA Sites)
Inner Parrish Security Corporation
Houston, TX
09.2017 - 04.2018
- Provide security and protection at FEMA sites.
- Weapons screening.
- Conducted security checks on personnel entering and exiting the premises.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, radios., ensuring that they were operating properly.
Security Officer - Shift Supervisor
Allied Universal Security
Houston, TX
05.2014 - 05.2017
- Supervise and coordinate quality services on specific shifts
- Liasion with Site Supervision, Account/Field Operations Manager and officers
- Officer field training
Cleaner
Trustco Bank
Albany, NY
07.2013 - 03.2014
- Independent cleaning contractor for banks
Armored Car Guard
Titan Armored Car
Albany, NY
09.2012 - 03.2014
- Guard bags of liability for banks during receipt & transfer for safe delivery
- Drive armored trucks along routes to transport money
- Verification of completed transfers to clients
- Perform regular daily inspections maintain compliance & protocals
Armed Security Officer
Securitas Security Services USA
New York, NY
05.2010 - 08.2012
- Provide safe and secure enviroment for client
- Actively monitor premises and patrol locations
- Enforce regulations and directives for client’s site
Warehouse Worker
Roger’s Service Group
Binghamton, NY
10.2009 - 04.2010
- Maintain warhouse inventory
- Impliment warhouse policies and procedures
- Scanning and categorizing inventory
Armed Security Officer
CURRAHEE CONSULTATION SERVICE
Decatur, GA
12.2007 - 12.2008
- Provided armed apartment complex security services
- Monitor, foot and mobile patrols on premises of apartment
- Enforce property policies and procedures
Dental Assistant
THELMA ADAIR DENTAL CLINIC OF COLUMBIA UNIVERSITY
02.2007 - 11.2007
- Prepare dental office for procedures
- Maintain clean and safe environment in compliance with procedures and regulations
- Assist in Dental procedures, increase efficiency of Dentists and their service delivery
Dental Assistant
NEW YORK DENTAL GROUP
Vestal, NY
08.2006 - 12.2006
- Complete X-rays and dental impressions
- Instrument and patient room sterilization
- Direct and educate patients on all dental care
Credit and Collection Representative
NATIONWIDE CREDIT INC.
Vestal, NY
10.2003 - 04.2004
- Monitor and maintain past due customer accounts
- Maintaing data collection reports
Education
Level 2 & Level 3 Basic Security Officer Course -
Texas State
01.2014
47 hour Armed Security Officer Course -
N.Y. State
01.2010
Personal Protection Specialist Course -
01.2007
Certified Dental Assistant Course -
Columbia University
01.2006
8-Hours Pre and 16-Hours Security Course -
N.Y. State
01.2006
Broome Tioga B.O.C.E.S. Vocational School
01.1995
Skills
- Analytical skills
- Interpersonal skills
- Customer service
- Management
- Implementation of policies
- Compliance
- Innovative solutions
- Emergency First Aid
- AED
- CPR
- Magnetometer Certified
- Security X-ray Machine, Certified
- Baggage Scanner Certified
Awards
- Supervisor of The 4th Quarter 2014 (Allied Universal)
- Supervisor of the 3rd Quarter 2015 (Allied Universal)
- Supervisor of The Year 2015 (Allied Universal)
Timeline
Security Training Manager
United Protective Service
12.2022 - Current
Commissioned Security Officer
Parrish Security Group
05.2022 - 12.2022
Customer Service Representative
SYKES Enterprises Inc.
11.2021 - 05.2022
Security Officer (Shift Supervisor)
Securitas Security Services
02.2021 - 09.2021
Armed Security Officer (Patrol & Screener – FEMA Sites)
Inner Parrish Security Corporation
09.2017 - 04.2018
Security Officer (Patrol & Screener – Federal Facilities)
Paragon Systems
04.2017 - 05.2021
Security Officer - Shift Supervisor
Allied Universal Security
05.2014 - 05.2017
Cleaner
Trustco Bank
07.2013 - 03.2014
Armored Car Guard
Titan Armored Car
09.2012 - 03.2014
Armed Security Officer
Securitas Security Services USA
05.2010 - 08.2012
Warehouse Worker
Roger’s Service Group
10.2009 - 04.2010
Armed Security Officer
CURRAHEE CONSULTATION SERVICE
12.2007 - 12.2008
Dental Assistant
THELMA ADAIR DENTAL CLINIC OF COLUMBIA UNIVERSITY
02.2007 - 11.2007
Dental Assistant
NEW YORK DENTAL GROUP
08.2006 - 12.2006
Credit and Collection Representative
NATIONWIDE CREDIT INC.
10.2003 - 04.2004
Level 2 & Level 3 Basic Security Officer Course -
Texas State
47 hour Armed Security Officer Course -
N.Y. State
Personal Protection Specialist Course -
Certified Dental Assistant Course -
Columbia University
8-Hours Pre and 16-Hours Security Course -
N.Y. State
Broome Tioga B.O.C.E.S. Vocational School
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