Ihsan Mateen
Powder Springs,GA
Summary
Accomplished Operations Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency, maximizing profits and mitigating shrink. Motivational leader skilled at building relationships with customers, associates and senior leadership team.
Overview
8
8
years of professional experience
Work History
Area Supervisor - MDO/Atlanta #5860
The Home Depot
East Point, GA
6.2022 - Current
- Directed daily workflow of 26 GWAs -strong team in MDO.
- Determined performance benchmarks and completed ongoing evaluation of associate work.
- Answered VOA alert issues to obtain appropriate resolutions to customer's VOC Medallia responses.
- Examined incoming inventory, RTV processes and prevented shrink.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Operations Assistant Store Manger
The Home Depot
Alpharetta, GA
01.2017 - 06.2018
- Operations Manager - 12 years (Districts 1, 2 & 87) ; Specialty ASM 2 yrs.
- Analyzed US Retail Scorecard, Print Packet & P&L data to identify outliers for opportunities of improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Actively listened to customers, handled concerns quickly and resolved prior to escalations.
- Prepared variety of different written communications, reports and documents
Merchandising Assistant Store Manager
The Home Depot
Roswell, GA
02.2016 - 12.2016
- Product placement, ad set, bay validations and inventory management to drive sales for customer's in-store and interconnected retail shopping experience.
- Conducted weekly sales walks with respective department supervisors of various departments with Store Manager to discuss interior visual displays and store window presentation.
- Coached, Mentored, Developed & Trained associates to deliver on the "Orange Promise" and customer service metrics.
- Built relationships with vendors, merchants to support Home Depot's brand to provide customer's with products and services that are requested.
Education
Associate of Applied Science - Accounting
Chattahoochee Technical College
Marietta, GA06.1998
Skills
- Customer Service Management Resolution
- Departments Oversight
- Sales Tracking
- Infocus Team & VOA Captain
- Associate Motivation/Originality & Creativity
- Business Leadership
- Inventory Tracking, Management, Shrink & Safety Mitigation
Team Depot Community Captain
Coordinated and community events for beatification of schools and Girl Scouts Troops.
Timeline
Operations Assistant Store Manger
The Home Depot
01.2017 - 06.2018
Merchandising Assistant Store Manager
The Home Depot
02.2016 - 12.2016
Area Supervisor - MDO/Atlanta #5860
The Home Depot
6.2022 - Current
Associate of Applied Science - Accounting
Chattahoochee Technical College
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