Iid Keyse
Portland,Maine
Overview
6
6
years of professional experience
Work History
Manager of Adult and Long-Term Care Services
Gateway Community Services
01.2022 - Current
- Oversee daily operations of adult and long-term care programs, ensuring the provision of highquality, client-centered services that promote independence and well-being.
- Supervise care teams, including personal support specialists and case managers; coordinate schedules, provide training, and conduct performance evaluations.
- Ensure compliance with all relevant local, state, and federal regulations, including documentation, safety protocols, and reporting requirements for licensing agencies.
- Monitor client care plans and service delivery, collaborating closely with families, healthcare providers, and external partners to adapt services as client needs evolve.
- Assist in budget development and resource planning; manage expenses, track service utilization, and support cost-effective care delivery.
- Lead quality assurance initiatives by conducting audits and implementing process improvements to enhance service outcomes and client satisfaction.
Owner
Dhigane Transportation
01.2022 - 01.2024
- Oversee daily business operations, including vehicle maintenance, scheduling, and dispatching.
- Provide transportation services for individuals with mobility challenges, the elderly, and clients requiring assistance with medical appointments or social engagements.
- Develop and implement marketing strategies to enhance brand visibility and attract new clients, including partnerships with healthcare providers and participation in community events.
- Build and maintain strong relationships with local healthcare facilities, rehabilitation centers, and senior communities to generate steady referrals.
- Supervise and train a team of drivers, ensuring professionalism, safety, and excellent customer service.
- Manage all financial aspects of the business, including billing, payroll, and operational cost management.
Sales Agent
Great Falls Marketing
01.2019 - 12.2019
- Promote and sell products/services using persuasive arguments to existing and prospective customers.
- Conduct cost-benefit and needs analyses of existing and potential customers to meet their needs.
- Assess market potential and track daily sales and status reports.
- Make inbound and outbound calls to ensure customer satisfaction with their needs.
Customer Service Representative
Prudential Financial
06.2019 - 12.2019
- Communicate with clients in a contact center environment regarding their various short-term disability insurance policies and update the required information in their proprietary database.
- Explain disability benefit coverage, extensions, answer open enrollment inquiries, and clarify income tax questions.
- Document and investigate claims from beginning to end.
- Communicate effectively and professionally with clients.
Education
Bachelor of Science - Busines Management, Occupational Health And Safety
Keene State College
Keene, NH05.2019
Skills
- Proficient in Excel
- Proficient in Word
- Proficient in PowerPoint
- proficient in Microsoft Outlook
- Proficient in Teams
- Proficient in DocuSign
- Paychex
- Fluent in Somali
Timeline
Manager of Adult and Long-Term Care Services
Gateway Community Services
01.2022 - Current
Owner
Dhigane Transportation
01.2022 - 01.2024
Customer Service Representative
Prudential Financial
06.2019 - 12.2019
Sales Agent
Great Falls Marketing
01.2019 - 12.2019
Bachelor of Science - Busines Management, Occupational Health And Safety
Keene State College
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