Iikkia Hardison
Greensboro,NC
Summary
Excellent communication skills, both written and verbal with the ability to effectively interact with patients, healthcare professionals and staff members. Seeking a challenging position in a reputable healthcare organization where my expertise can contribute to the smooth and efficient operation of the facility.
Overview
11
11
years of professional experience
Work History
RISE Program
Cone Health System
Greensboro, North Carolina
01.2026 - Current
- Designed to expand the understanding of healthcare and leadership dynamics.
- Focuses on living out core organizational values and upholding the ICARE commitments.
- Provides opportunities to explore future possibilities and career growth in the healthcare sector.
Patient Access Advocate Lead
Moses Cone Health System
Greensboro, North Carolina
05.2025 - Current
- Oversee the daily activities of the patient access area to ensure department standards are met which includes staffing levels for daily assignments and is accountable and participates in the registration workflow.
- Support onboarding of new employees and educate staff on pertinent role changes.
- Collect deposits and copays and maintains the performance indicators as outlined in goals; completes daily required reporting.
- Assist in resolving patient concerns and demonstrates knowledge of occurrence reporting system and utilizes system to report potential safety issues.
- Assist Supervisor to ensure all personnel department policies and procedures are followed.
- Act as supervisor in their absence, effectively communicating all issues upon their return.
- Provide customer service through Relationship Based Care, advocating for safety, patient preferences, and effective communication with patients/families and colleagues.
- Carry out various responsibilities to enhance workflow efficiency.
- Manage callouts and schedule changes
- Referral backup- send referrals to specialist offices
- Oversee and process HIM email and fax documents for providers
- Contribute to I-Compass meetings by offering insights and support to the front office supervisor.
Patient Access Advocate
Cone Health System
Greensboro, Nc
04.2024 - 05.2025
- • Aided patients in the registration process by verifying personal and insurance details, ensuring accurate payment processing and insurance billing.
• Explained policy and application procedures to patients, assisting them in completing financial assistance application forms.
• Participated in mandatory introductory training and ongoing education in patient access advocacy.
• Obtained required precertification, managed referrals, and coordinated follow-up measures with the pre-cert coordinator.
• Maintained and organized all manuals and policy materials, ensuring they are up-to-date and accessible for patients.
• Addressed and resolved concerns raised by patients and healthcare providers.
• Engaged with upset or confrontational individuals, utilizing de-escalation skills and providing support to those in emotional distress.
• Planned and organized tasks and time efficiently, ensuring responsibilities were completed within deadlines.
• Proficiently documented intricate situations accurately and concisely.
• Demonstrated initiative and the ability to work independently.
Clinical Pharmacist Assistant
Upstream Pharmacy
Greensboro, NC
08.2020 - 01.2023
- Prepared patients' primary and secondary pharmacy insurance, identifying narrow network and cost barriers to enhance patient access to medications.
- Manages an average caseload of 100-350 patients per month, effectively coordinating and overseeing their care.
- Assessed available coupons, vouchers, low-income subsidies, and patient assistance programs to facilitate medication access for patients.
- Documentation of intervention and care plan in the practice EMR.
- Maintained appointment schedule for follow-up visits and documented therapeutic goals for clinic care patients to ensure continuity of care.
Precertification Specialist
Bethany Medical Center
High Point, North Carolina
07.2019 - 08.2020
- Processed physician and outpatient referrals.
- Reviewed chart documentation to ensure patient meets medical policy guidelines.
- Obtained authorization number for Echocardiogram and Nuclear Stress test via payer website or by phone.
- Prioritized authorization request upon urgency and followed up regularly on pended cases.
- Initiated appeals for denied authorization.
Medical Office Assistant
Friendly Urgent & Family Care
Greensboro, North Carolina
10.2015 - 07.2019
- Entered patient demographics and processed payments and medical referrals using Allscripts Professional Practice Management to maintain accurate records.
- Verified patients eligibility by using NC Tracks, Blue E, UHC, and other online insurance websites.
- Resolved claim issues by contacting Medicare, Blue Cross Blue Shield, and United Healthcare for research and clarification.
- Supported physician and patient in completing FMLA forms and treatment plans to ensure compliance and continuity of care.
- Communicated with Worker's Comp Adjuster to obtain claim and payment information.
Education
Associate of Applied Science - Medical Assisting
ECPI University
Greensboro, NC05-2012
Skills
- Medical Billing/Coding
- Centers for Medicare and Medicaid
- HIPAA compliance
- Electronic Health Records (EPIC)
- Administrative support
- Microsoft Office Suite (Excel, Word, Power point)
- Team leadership
- Staff training
- Problem-solving
- Exceptional Customer service
- Patient Advocacy
- Healthcare Administration
- Claims Resolution
- De-escalation Techniques
Timeline
RISE Program
Cone Health System
01.2026 - Current
Patient Access Advocate Lead
Moses Cone Health System
05.2025 - Current
Patient Access Advocate
Cone Health System
04.2024 - 05.2025
Clinical Pharmacist Assistant
Upstream Pharmacy
08.2020 - 01.2023
Precertification Specialist
Bethany Medical Center
07.2019 - 08.2020
Medical Office Assistant
Friendly Urgent & Family Care
10.2015 - 07.2019
Associate of Applied Science - Medical Assisting
ECPI University