Michelle Embree
Birmingham,AL
Summary
Experienced healthcare leader skilled in operational management, staff development, and process improvement. Proven track record of enhancing care quality, streamlining hospital workflows, and implementing cost-saving measures while maintaining service standards. Dedicated to optimizing patient satisfaction and promoting interdisciplinary collaboration. Extensive background in healthcare administration, data analysis, and leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Healthcare Office Manager
Children's of Alabama
01.2023 - Current
- Monitored system performance to identify potential issues.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Ordered and restocked medical supplies
- Prioritized patient confidentiality, using HIPAA guidelines and safeguarding sensitive information at all times.
- Optimizing staff schedules and workflow processes.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Healthcare Data & Performance Analyst (Remote)
Elite Nursing and Rehabilitation Center
04.2023 - 03.2025
- Assisted leadership remotely in making evidence-based decisions through data visualization and performance analytics
- Generated reports detailing findings and recommendations.
- Reduced errors in data entry
- Enhanced report accuracy, conducting thorough data audits on regular basis.
Clinical Operations Lead
Children's of Alabama
01.2022 - 01.2023
- Planned operations and activities, and led projects.
- Monitored vital signs and documented details for informational and treatment purposes.
- Upheld correct protocols for infection prevention and control
- Provided technical expertise to resolve complex customer issues and facilitate smooth operations.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Patient Access Coordinator - Emergency Room & Outpatient Clinics
Children's of Alabama
01.2020 - 01.2022
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Collaborated with healthcare providers to gather necessary documentation for accurate coding and billing purposes.
Retail Operations Sales Manager
L Brands, Victoria's Secret Beauty
01.2017 - 01.2020
- Company Overview: Retail Operations Sales Manager
- Managed staff scheduling for a team of 15, ensuring 95% shift coverage without incurring overtime expenses
- Retail Operations Sales Manager
Education
Ph.D. - Business Administration
Capella University
Minneapolis, MN08-2025
MBA - Health Administration
Capella University
Minneapolis, MN12-2024
Bachelor of Science - General Studies
University of Alabama At Birmingham
Birmingham, AL08-2024
Skills
- Business Correspondence & Documentation
- Medical Terminology
- Medical Billing/Coding
- Documentation and reporting
- Patient safety
- Healthcare regulations
- Time management
- HIPAA guidelines
- Patient advocacy
- Epic systems
- Risk management
- Conflict resolution
- Medical terminology
- Certified in CPR/AED
- Medical billing and coding
- Insurance verification
Certification
- Cardiopulmonary Resuscitation (CPR)
- Electronic Health Records (EHR) Certification
- Medical Billing & Coding
Timeline
Healthcare Data & Performance Analyst (Remote)
Elite Nursing and Rehabilitation Center
04.2023 - 03.2025
Healthcare Office Manager
Children's of Alabama
01.2023 - Current
Clinical Operations Lead
Children's of Alabama
01.2022 - 01.2023
Patient Access Coordinator - Emergency Room & Outpatient Clinics
Children's of Alabama
01.2020 - 01.2022
Retail Operations Sales Manager
L Brands, Victoria's Secret Beauty
01.2017 - 01.2020
Ph.D. - Business Administration
Capella University
MBA - Health Administration
Capella University
Bachelor of Science - General Studies
University of Alabama At Birmingham
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