Ashley Shipman
Pensacola,FL
Summary
Dynamic Healthcare Office Manager with extensive experience at Celtic Physical Therapy LLC, excelling in administrative oversight and team management. Proven track record in medical billing and coding accuracy, ensuring compliance and enhancing operational efficiency. Adept at strategic planning and fostering a collaborative work environment, driving successful outcomes in patient care and office productivity.
Overview
11
11
years of professional experience
Work History
Healthcare Office Manager
Celtic Physical Therapy LLC
Greensboro, NC
06.2023 - 07.2025
- Coordinated meetings, conferences, travel arrangements and department activities.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted in recruiting, onboarding and training new employees.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Developed and implemented office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Monitored inventory levels and placed orders when needed.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Responded to customer inquiries via phone or email in a professional manner.
- Coded and entered daily invoices with in-house accounting software.
- Processed payroll accurately ensuring all employees were paid on time.
Benefit Manager/Medical Biller and Coder
Cigna
Remote, FL/NC
02.2021 - 05.2023
- Reconciled accounts receivable to ensure accuracy of payments received.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Responded promptly to requests from insurance companies regarding clarification on claim submissions.
- Submitted claims to insurance companies electronically or by mail.
- Ensured timely filing of all claims within established guidelines.
- Tracked details such as authorizations, pre-certifications or referrals required prior to service delivery.
- Resolved denied claims by researching payer requirements and preparing appeals.
Medical Office Specialist
Clearway Pain Solutions Institute
Pensacola, FL
03.2014 - 02.2021
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Answered and directed incoming calls in a professional manner.
- Verified accuracy of insurance claims prior to submission for payment processing.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Illinois07-2025
Certificate - Medical Billing And Coding
DeVry University
Illinois06-2023
Medical Office Specialist Certificate - Medical Office Specialist
Fortis College
Pensacola, FL01-2011
High School Diploma -
Woodham High School
Pensacola, FL05-2001
Bachelor of Science - Healthcare Management
DeVry University
IllinoisSkills
- Medical billing
- Coding accuracy
- Healthcare compliance
- Customer service
- Administrative oversight
- Office management
- Staff hiring
- Budget administration
- Payroll and budgeting
- Team bonding
- Scheduling
- Staff management
- Organizational skills
- Strategic planning
- Claim submission
Accomplishments
- National Society of Leadership and Success
- Graduated all college programs with honors
- Employee of the Month (Cigna)
Timeline
Healthcare Office Manager
Celtic Physical Therapy LLC
06.2023 - 07.2025
Benefit Manager/Medical Biller and Coder
Cigna
02.2021 - 05.2023
Medical Office Specialist
Clearway Pain Solutions Institute
03.2014 - 02.2021
Associate of Applied Science - Health Information Technology
DeVry University
Certificate - Medical Billing And Coding
DeVry University
Medical Office Specialist Certificate - Medical Office Specialist
Fortis College
High School Diploma -
Woodham High School
Bachelor of Science - Healthcare Management
DeVry University