L. Jeannette Starks
Healthcare Director
North Pomona,CA
Summary
Dynamic HealthCare Office Manager at Huntington Plaza Pediatric Group with exceptional organizational skills and a proven track record in operations management. Spearheaded cost-saving initiatives, enhancing team productivity and client satisfaction. Adept at financial reporting and relationship building, ensuring compliance and operational excellence in a fast-paced environment.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
27
27
years of professional experience
Work History
HealthCare Office Manager
Huntington Plaza Pediatric Group
07.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Medical Interpreter
Hanna Interpreting Services
12.2017 - 06.2020
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Participated in interdisciplinary meetings to discuss complex cases, providing valuable insights from a linguistics perspective.
- Coordinated with case managers to ensure smooth transitions between facilities for Spanish-speaking patients receiving ongoing care.
- Improved patient satisfaction with the quality of medical services through clear communication and empathy.
- Received recognition for outstanding service as a Medical Interpreter at the annual Hospital Quality Awards ceremony.
- Advised hospital administration on strategies for improving language access services and overall patient experience for Spanish-speaking individuals.
- Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
- Contributed to a 20% decrease in appointment delays by efficiently interpreting complex medical terminology for non-English speaking patients.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Converted written materials from one language to another such as books, publications or web pages.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Attended training programs to improve professional knowledge and interpretation skills.
- Reviewed, edited and proofread translated documents for accuracy.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Work Flow Coordinator
Childrens Hospital of Los Angeles
03.2018 - 07.2018
- Scheduled production timelines and project milestones to foster quality and client satisfaction.
- Communicated with team members to enforce deadlines and quality standards.
- Managed teams and delegated training and development.
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
Director of Operations
D'Mitri Starks, MD, Inc.
12.1997 - 02.2017
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored junior staff members, contributing to the development of a high-performing, cohesive team focused on achieving departmental goals.
- Managed crisis situations effectively as they arose; swiftly identifying root causes, formulating action plans, executing decisive action steps to resolve issues, and prevent recurrence.
- Developed systems and procedures for effective project management and clinical operations.
- Reduced operational costs through efficient resource allocation and budget management.
- Increased patient satisfaction ratings with timely, effective communication strategies.
- Planned and managed adherence to project budget and contracts and assisted in identification and development of scope change documents.
- Facilitated knowledge sharing among staff through organized training sessions, workshops, and conferences on best practices in clinical operations management.
- Collaborated with interdisciplinary teams to develop integrated care plans tailored to individual patient needs.
- Enhanced patient care quality by developing and implementing streamlined clinical processes.
- Championed patient advocacy initiatives, upholding ethical principles in all aspects of clinical practice management.
- Coached nursing employees and supported positive behavior and interactions with patients and colleagues.
- Evaluated vendor contracts and service agreements, ensuring cost-effective procurement of essential supplies and equipment for clinical operations.
- Promoted a culture of continuous improvement by conducting regular audits and implementing necessary changes to optimize performance.
- Improved staff retention by creating a supportive work environment and providing ongoing training opportunities.
- Established and maintained contacts at various management levels regarding clinical operations department and specific projects.
- Drove the successful accreditation of clinical facilities by demonstrating adherence to industry standards and maintaining a high level of operational excellence.
- Developed comprehensive risk management plans to minimize potential issues in clinical operations.
- Developed, implemented, revised, and evaluated policies and procedures.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Science - Business Administration And Management
University of La Verne
La Verne, CA06-1999
Skills
- Organizational skills
- Office administration
- Billing, HMO's,Medi-Cal, Commercial
- Scheduling and calendar management
- Payroll and budgeting, A/R and A/P
- Credit and collections, RCM
- Relationship building
- Operations management
- Human resources, team building, supervision
- Conflict management
- Policy implementation
- Financial reporting
- Policy and procedures
- Regulatory compliance
- Senior leadership support
Affiliations
- Latina Leadership Network
Languages
Spanish
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Account Recivables.
Timeline
HealthCare Office Manager
Huntington Plaza Pediatric Group
07.2020 - Current
Work Flow Coordinator
Childrens Hospital of Los Angeles
03.2018 - 07.2018
Medical Interpreter
Hanna Interpreting Services
12.2017 - 06.2020
Director of Operations
D'Mitri Starks, MD, Inc.
12.1997 - 02.2017
Bachelor of Science - Business Administration And Management
University of La Verne
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