Iisha Armstrong
Atlanta,GA
Summary
Dynamic professional with a proven track record at Ingram Book, enhancing quality and efficiency in manufacturing. Excelled in insurance sales, boosting sales by 5% through innovative customer service strategies and market acumen. Skilled in operations oversight and team collaboration, adept at leveraging MS Office and Salesforce to drive results. Passionate about achieving and exceeding business goals through analytical thinking and adaptability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manufacturing Associate
Ingram Book
Jackson, TN
11.2022 - Current
- Inspected products and machines to maintain quality and efficiency.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Monitored production schedule to keep proper amount of inventory on hand.
- Examined incoming materials and compared to documentation for accuracy and quality.
Insurance Agent
Connexion Point, LLC
Remote, TX
05.2022 - 11.2022
- Determined clients' needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- I explained the advantages, features, and disadvantages of various policies to promote the sale of plans, boosting overall sales by 5%.
Insurance Agent
SelectQuote Senior
Remote, TX
07.2021 - 02.2022
- Optimized customer service strategies, increasing retention with a revitalized focus on customer needs and market demands.
- Met and maintained monthly and quarterly insurance sales goals through mastery of product and service offerings, and market trends.
- Prospected and scheduled a quota of new client appointments per week.
- Set up clients with new policies, including calculating premiums, and establishing payment methods.
- Select a company based on the type of coverage requested by the client to underwrite the policy.
Advanced Customer Service Representative
Lowe's
Mt. Juliet, Tennessee
05.2018 - 01.2021
- Handled customer inquiries, billing questions, payments, and service requests.
- Documented, researched, and resolved customer service issues.
- Discussed promotions and special offers to customers to increase sales.
- Answered numerous inbound calls each day to handle various concerns, and close sales.
- Entered and updated information in the customer management database.
- Managed incoming internet leads from the company website and partner websites.
Corrections Sergeant/ Intake Officer
Core Civic
Nashville, Tennessee
10.2016 - 11.2020
- Maintained records of prisoners' identification and charges
- Monitored facility from master control room, watching over 20 feeds at once.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Supervised 15 employees and performance of tasks and managed 952 offenders.
- Participated in team-building activities to enhance working relationships.
- Assigned officer tasks, such as cleaning cells and stocking clean laundry, to keep the prison running efficiently.
Education
Associate of Applied Science - Psychology/Criminal Justice
Southwest Tennessee Community College
Memphis, TN05-2016
Skills
- Remote learning
- Employee training
- Operations oversight
- Marketing and advertising
- MS Office
- Salesforce
- Analytical and Critical Thinking
- Good telephone etiquette
- Machinery monitoring
- Adaptability and flexibility
- Team collaboration
Certification
Life Accident & Health (Texas Dept. of Insurance)
Timeline
Manufacturing Associate
Ingram Book
11.2022 - Current
Insurance Agent
Connexion Point, LLC
05.2022 - 11.2022
Insurance Agent
SelectQuote Senior
07.2021 - 02.2022
Advanced Customer Service Representative
Lowe's
05.2018 - 01.2021
Corrections Sergeant/ Intake Officer
Core Civic
10.2016 - 11.2020
Associate of Applied Science - Psychology/Criminal Justice
Southwest Tennessee Community College
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