Iiyana Dunn-Walker
Newark
Summary
Assisted customers in retail settings by providing friendly service and addressing inquiries. Supported sales efforts through effective up-selling techniques. Adapted to various housekeeping tasks and changing environments to maintain store standards.
Assisted in coordinating unit operations and providing administrative support to team members. Facilitated communication among team members to improve collaboration and resolve issues. Maintained organizational best practices and attention to detail for effective unit management.
Assisted in daily office operations within fast-paced environments. Supported team members by completing clerical tasks efficiently. Maintained punctuality and productivity while working independently.
Overview
2026
2026
years of professional experience
Work History
Environmental Services Housekeeper
Atlantic Healthcare System Overlook Medical Center
2024 - Current
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment, including floor scrubbers and vacuums, effectively and safely.
- Implemented efficient cleaning schedules to enhance workflow and ensure timely service delivery.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
Assistant Manager
LL Flooring
2021.12 - 2023.06
- Assisting customers with making the best selection for their flooring projects
- Delivering on overall customer satisfaction
- Providing store management, associate supervision, and daily store operations of the store in the absence of the Store Manager
- Coaching and mentoring other associates to achieve personal sales goals
- Assisting with the upkeep of the flooring warehouse
- Inventory
- Handling office correspondence
- Answering calls
Sales Supervisor
Steve Madden
2017.01 - 2021.11
- Supervise and train staff
- Review staff performance and offer constructive feedback
- Collaborate with team leads on setting and achieving team-specific goals
- Purchase inventory based on current trends, availability of new products and customer interest
- Display merchandise to maximize purchasing appeal
- Organize sales and product demonstrations
- Write sales and customer reports and make recommendations for improvements
- Interact with customers and resolve complaints or grievances
- Receives and inspects product
Housekeeper
Brash Cleaning Services
2017.01 - 2021.03
- Cleaned home interiors and immediate exteriors such as patios, porches, and decks
- Maintained kitchen area, including dishes, pantries, cupboards, counters, and floors
- Administered all aspects of general housekeeping, organization, and deep cleaning of residence on live-out basis for three families
- Managed and organized closets
Education
PCT (patient care technician) Certificate - Medical Assistant
Healthcare Training Institute
Union, NJ2024-01
HS Diploma -
Central High School
Newark, New Jersey06.2014
Skills
- Excellent customer service and interpersonal skills
- Attention to detail
- Leadership
- Communication
- Issue and Complaint Resolution
- Cash handling
- Social perceptiveness
- Inventory control
- Store operations
- Monitoring and training new employees
- Maintain store appearance
- Storage Area Management
- Multitasking and Prioritization
- Facility and Site Cleaning
- Use of Chemical Cleaners
- Stocking and replenishing
- Adaptability and Flexibility
- Multitasking and organization
- HIPAA regulations
- Computer skills
- HIPAA compliance
- Office administration
- Phone and email etiquette
- Flexible schedule
- Data entry
- Medical terminology
Certifications
BLS Provider (CPR and AED) Program
Education and Training
true
Timeline
Assistant Manager
LL Flooring
2021.12 - 2023.06
Sales Supervisor
Steve Madden
2017.01 - 2021.11
Housekeeper
Brash Cleaning Services
2017.01 - 2021.03
HS Diploma -
Central High School
Environmental Services Housekeeper
Atlantic Healthcare System Overlook Medical Center
2024 - Current
PCT (patient care technician) Certificate - Medical Assistant
Healthcare Training Institute