I'jai Mckinstry
Houston
Summary
Solid background in revenue cycle management, insurance claims, and patient account resolution. Adept at leveraging analytical skills to optimize collections processes and ensure compliance with regulations. Strong emphasis on teamwork and adaptability, consistently delivering measurable results. Proven track record of effective communication, problem-solving, and handling high-pressure situations.
Overview
8
8
years of professional experience
Work History
Medical Collections Specialist
GetixHealth
Sugar Land
05.2025 - 03.2026
- Redesigned follow-up cadence for aged medical accounts to improve payer responsiveness, resulting in more consistent cash recovery and clearer escalation paths.
- Established prioritized routing for high-impact accounts using risk-based criteria, enabling focused effort on accounts most likely to return meaningful recoveries.
- Created patient-friendly balance communications and flexible payment arrangements to boost engagement and increase on-time patient contributions.
- Assisted with months of training with new hires that improved their knowledge on medical bills, insurance, and overall good customer care.
Substitute Teacher / Extended Day Worker
Fort Bend ISD
Sugarland, TX
05.2024 - 03.2025
- Adapt teaching methods to meet diverse learning styles and needs.
- Supervised and engaged children in after-school activities to promote social, physical, and emotional growth.
- Organized and facilitated age-appropriate games and educational exercises.
- Collaborated with parents and staff to ensure the well-being and development of students.
Medical Coding and Billing Specialist
Houston Methodist
Sugar Land, Texas
05.2020 - 12.2022
- Coordinated appointment logistics and handled correspondence, maintaining efficient office operations.
- Analyzed medical records to ensure accurate coding and compliance with regulations.
- Collaborated with healthcare professionals to resolve billing discrepancies and improve documentation practices.
- Utilized Microsoft Office Suite to streamline administrative tasks and enhance record management efficiency.
Cashier
Walmart
Stafford, Texas
02.2018 - 05.2020
- Operated cash registers and processed transactions efficiently.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Balanced cash drawers and prepared daily sales reports for management.
Education
Bachelor of Arts - Arts, Minor in Forensic Science
Texas Southern University
Houston, Texas05-2025
High School Diploma - undefined
Thurgood Marshall High School
Missouri City, Texas05-2020
Skills
- Adaptability (Experienced)
- Creative Thinking (Expert)
- Communication (Expert)
- Customer Service
- Conflict Resolution
- Problem-Solving
- Planning and Instruction
- Time Management
- Organization and Prioritization
- Microsoft Office 360
Timeline
Medical Collections Specialist
GetixHealth
05.2025 - 03.2026
Substitute Teacher / Extended Day Worker
Fort Bend ISD
05.2024 - 03.2025
Medical Coding and Billing Specialist
Houston Methodist
05.2020 - 12.2022
Cashier
Walmart
02.2018 - 05.2020
High School Diploma - undefined
Thurgood Marshall High School
Bachelor of Arts - Arts, Minor in Forensic Science
Texas Southern University