Ijaz Mohammed
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. I’m also very professional at communicating with customers and employees to solve problems.
Overview
16
16
years of professional experience
Work History
Customer Service Supervisor
ERMC
Jamaica, New York
12.2019 - 05.2022
- Supervised customer service team, enhancing support quality and customer satisfaction.
- Trained new staff on service protocols and company policies.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Established rapport with customers and team members, fostering a collaborative and positive work environment.
- Developed schedules to optimize team coverage and productivity.
- Resolved escalated customer issues, utilizing effective communication strategies to improve resolution outcomes.
Customer Service Supervisor
Gateway Group One
Jamaica, New York
04.2015 - 12.2019
- Coordinated schedules and shifts to ensure adequate coverage for operations.
- Monitored team performance and provided constructive feedback to improve service levels.
- Collaborated with management to identify trends in customer feedback and service issues.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Airport Customer Service Agent
Gateway Group One
Jamaica, New York
05.2006 - 04.2015
- Handled customer inquiries and resolved issues efficiently and courteously.
- Provided information on flight schedules and gate changes to passengers.
- Collaborated with airline staff to facilitate smooth operations during peak hours.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
Education
General Education Diploma
Jamaica, NYSan Juan Government High SChool
San JuanSkills
- Customer service
- Team supervision
- Conflict resolution
- Staff training
- Shift coordination
- Problem solving
- Critical thinking
- Time management
- Task delegation
Affiliations
- I enjoy working on cars
- Also lawn care
- Spend time with family
References
References available upon request.
Timeline
Customer Service Supervisor
ERMC
12.2019 - 05.2022
Customer Service Supervisor
Gateway Group One
04.2015 - 12.2019
Airport Customer Service Agent
Gateway Group One
05.2006 - 04.2015
General Education Diploma
San Juan Government High SChool