Ijendu Ihe
Houston,TX
Summary
Detail-oriented Business Analyst with 3 years of experience, specializing in requirements gathering, performing data analysis, and mapping business processes to drive operational improvements and ensure regulatory compliance. Skilled at collaborating with cross-functional teams to deliver solutions that enhance business goals and organizational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Salesforce Business Analyst
Computer Aid Inc
06.2023 - Current
- Assist in the transition of a child welfare management system to the Salesforce platform by gathering detailed business requirements and performing gap analyses
- Coordinated with stakeholders, end users, and IT teams to map existing processes and identify opportunities for streamlining workflows
- Create comprehensive documentation including process maps, business requirement specifications, and user guides to support system implementation
- Participate in planning and testing data migration activities, ensuring data integrity during the Salesforce integration
- Support training sessions and post-implementation support to facilitate user adoption of the new system
Junior Business Analyst
Environmental Resource Management (ERM)
01.2022 - 05.2023
- Conducted comprehensive stakeholder interviews and workshops to capture and document business and functional requirements for the project
- Played a key role in a health and safety initiative by working closely with safety experts, IT professionals, and operations teams to define project objectives and scope
- Created clear and concise documentation including business requirement documents, user stories, and process flow diagrams to support the development and implementation phases
- Analyzed existing health and safety processes, developed detailed process maps, and identified gaps and opportunities for improvement
- Assisted in planning and executing UAT sessions, ensuring that new processes and systems met business needs and compliance standards
- Leveraged data analytics to monitor project performance, track key performance indicators (KPIs), and provide actionable insights for continuous improvement
Education
Bachelor of Business Administration - Management Information Systems
Texas Southern University
Houston, Texas12.2021
Associate's - arts
Houston Community College
Houston, Texas12.2018
Skills
- Business Analysis: Requirements gathering, process mapping, user story development, gap analysis, project management , UAT
- Technical: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), Jira, Confluence, Azure Devops, Salesforce, Microsoft Visio, Sharepoint
- Analytical: Data collection and Analysis, problem- solving, attention to details, troubleshooting
- Communication: Excellent written and verbal communication, ability to translate technical concepts for nontechnical stakeholders
- Collaboration: Experience working within cross functional teams, agile and waterfall project methodologies
Certification
Salesforce Certified Administrator, 10/01/23
Affiliations
- Member- National Honors Society
- Founder- CLEAR skincare line
- Founder- Foster-the-girl-child-education foundation
Timeline
Salesforce Business Analyst
Computer Aid Inc
06.2023 - Current
Junior Business Analyst
Environmental Resource Management (ERM)
01.2022 - 05.2023
Bachelor of Business Administration - Management Information Systems
Texas Southern University
Associate's - arts
Houston Community College
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