Ijeoma Ohajimadu
Garland,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
McKesson
Irving, TX
10.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Insurance Adjuster
American Auto shield, Auto claims Adjuster
Dallas, TX
04.2020 - 08.2023
- Investigated insurance claims to determine coverage and liability.
- Analyzed claimant information to evaluate validity of claim.
- Calculated estimated costs for damages and losses.
- Negotiated settlements with policyholders, claimants, and attorneys.
- Attended meetings with clients, attorneys, and other professionals regarding claim status.
- Reviewed police reports, medical records, witness statements, and other evidence to assess damages.
- Prepared detailed written reports of findings to document investigation results.
- Conducted onsite inspections of property damage or loss.
- Maintained organized records of claim activity and related documents.
- Processed paperwork associated with approved claims payments.
- Ensured compliance with state regulations governing insurance industry practices.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Gathered and documented evidence to support court proceedings.
- Performed data entry tasks into company systems for tracking purposes.
- Collaborated with underwriting staff to clarify coverage issues.
Property Claims Adjuster
Texas insurance Claims services Inc
Richardson, TX
02.2019 - 01.2020
- Negotiated settlements with claimants to resolve disputes.
- Assessed the value of damaged items based on market trends and depreciation factors.
- Prepared detailed written reports outlining investigation results.
- Examined estimates of repair costs for vehicles or buildings.
- Provided guidance to claimants regarding the claims process and documentation needed for payment processing.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Reviewed contracts related to insured properties for language related to coverage limits.
- Recommended changes in procedures that would improve efficiency in the claims process.
- Documented all activities related to a claim such as conversations with claimants or insurance representatives.
- Monitored progress of outstanding claims ensuring timely resolution.
- Adhered to company policies and procedures when handling claims.
- Attended training sessions periodically for continuing education credits.
- Organized large volumes of paperwork associated with each claim file.
Education
Bachelor of Science - Economics
Caritas University
Enugu Nigeria05-2014
Skills
- Customer Correspondence
- Customer Service Excellence
- Customer Feedback Management
- Inter-Department Collaboration
- Documentation And Reporting
- Customer Engagement
- Documentation And Notes
- Administrative Tasks
- Paperwork Processing
- Escalated Customer Support
- Customer Support Plan Development
- Customer Support
- Ms Office
Timeline
Customer Service Representative
McKesson
10.2023 - 02.2024
Insurance Adjuster
American Auto shield, Auto claims Adjuster
04.2020 - 08.2023
Property Claims Adjuster
Texas insurance Claims services Inc
02.2019 - 01.2020
Bachelor of Science - Economics
Caritas University
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