Ikaika Roberts
Puyallup,WA
Summary
Proven team collaborator and adept in customer service excellence, honed across roles at Cakes Of Paradise and Bigfoot Java. Demonstrated ability to enhance customer satisfaction and maintain high cleanliness standards, underpinned by strong time management skills and a commitment to work ethic and integrity. Achieved notable accuracy in financial transactions, ensuring operational efficiency.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
6
6
years of professional experience
Work History
Cashier/Bakery Worker
Cakes Of Paradise
05.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Barista
Bigfoot Java
10.2023 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Lifeguard
WildWaves
04.2019 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
Education
High School Diploma -
Puyallup Highschool
Puyallup, WA06-2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Time management skills
- Order taking
- Team collaboration
Timeline
Barista
Bigfoot Java
10.2023 - 12.2023
Cashier/Bakery Worker
Cakes Of Paradise
05.2021 - Current
Lifeguard
WildWaves
04.2019 - 09.2023
High School Diploma -
Puyallup Highschool
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