Ikaika Texeira
Kula
Summary
Responsible cargo agent familiar with inspecting, weighing and estimating charges for cargo shipment. Successful in accurately preparing all flight and shipping documents and arranging for cargo pickup. .
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
2022
2022
years of post-secondary education
Work History
Cargo Agent
Alaska Airlines/Hawaiian Airlines
Kahului
08.2019 - Current
- Coordinated cargo loading and unloading for timely flight departures.
- Monitored and maintained inventory of cargo supplies and equipment.
- Ensured compliance with safety regulations during cargo handling processes.
- Managed documentation for cargo shipments and freight transactions.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Assisted customers with cargo handling, loading, and unloading activities.
- Created labels that accurately identified packages by content type, origin and destination locations .
- Organized freight according to destination requirements and established timelines for deliveries.
- Updated inventory control logs with shipment data such as date received, shipped, quantity received, shipped .
- Adhered to all safety regulations pertaining to the handling of hazardous materials.
- Processed payments from customers for shipping services rendered.
- Maintained detailed records of shipments including weight, volume, cost, insurance coverage .
911 Emergency Dispatcher
Maui Police Department
Wailuku
06.2018 - 07.2019
- Responded to emergency calls and assessed situations promptly.
- Coordinated dispatch of police units to emergency incidents efficiently.
- Operated multiple communication systems to relay critical information effectively.
- Provided guidance and support to callers in high-stress situations calmly.
- Collaborated with other emergency services for coordinated responses during crises.
- Received incoming calls from the public and determined the nature of the emergency.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Dispatched police officers and emergency personnel to calls for service.
Education
Kamehameha Schools Kapalama
Honolulu, HISkills
- Cargo documentation
- Inventory management
- Safety compliance
- Freight coordination
- Customer service
- Payment processing
- Communication systems operation
- Problem solving
- Time management
- Documentation review
- Import-export procedures
- Dangerous goods handling
- Multitasking
- Teamwork
Timeline
Cargo Agent
Alaska Airlines/Hawaiian Airlines
08.2019 - Current
911 Emergency Dispatcher
Maui Police Department
06.2018 - 07.2019
Kamehameha Schools Kapalama