Zhaire Umar Tobias
Lake Forest,CA
Summary
Customer-focused professional in the aviation service industry, known for high productivity and efficiency in task completion. Possess specialized skills in safety compliance, emergency response procedures, and passenger service excellence. Excel in communication, teamwork, and adaptability, ensuring exceptional travel experiences for all passengers.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Cargo Agent
Delta Air Lines, Inc
Chicago
01.2026 - Current
- Coordinated with ground crew to ensure efficient loading and unloading of freight.
- Inspected cargo for compliance with safety regulations and weight limits.
- Adhered to all safety regulations pertaining to the handling of hazardous materials.
- Processed cargo documentation for timely shipment and delivery.
- Maintained precise records of cargo movements and transactions to support operational efficiency.
- Collaborated with team members to effectively resolve logistical challenges, ensuring smooth operations
Ramp Agent
Delta Air Lines, Inc
Minneapolis, Minnesota
10.2024 - 01.2026
- Operated ground support equipment for safe aircraft handling.
- Coordinated with team members to ensure timely departures.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Loaded and unloaded baggage from aircraft efficiently.
- Communicated with pilots and crew regarding baggage status
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Operated equipment to support on-ground operations in between flights.
- Conducted safety checks on equipment before use.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
Security Supervisor
UNFI
Chicago, Illinois
08.2024 - 10.2024
- Supervised security personnel to ensure compliance with safety protocols.
- Developed and implemented security training programs for staff members.
- Oversaw access control systems to manage entry points effectively.
- Maintained detailed reports of security incidents and investigations.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Provided security team leadership and contributed to on-call duties.
Security Supervisor
Titan Security
Chicago, IL
06.2023 - 10.2024
- Conducted regular inspections of premises to identify potential security threats.
- Implemented access control procedures to restrict unauthorized personnel entry.
- Monitored surveillance systems to detect and respond to suspicious activities promptly.
- Managed access control systems to secure premises and sensitive areas.
- Trained team members on emergency response plans and crisis management procedures.
- Compiled detailed incident reports on security breaches for management analysis
Ramp Agent
Envoy Airlines
Chicago, Illinois
02.2023 - 10.2024
- Operated ground support equipment for safe aircraft handling.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded baggage from aircraft efficiently.
- Coordinated with team members to ensure timely departures.
- Communicated with pilots and crew regarding baggage status.
- Conducted safety checks on equipment before use.
Customer Service Agent
United Airlines
Chicago, IL
08.2022 - 08.2023
- Handled customer inquiries and resolved issues efficiently.
- Assisted passengers with flight check-in and boarding procedures.
- Managed luggage claims and coordinated with baggage services.
- Collaborated with team members to enhance customer experience.
- Provided product information to customers in a timely manner.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Ramp Agent
United Airlines
Chicago, Illinois
08.2022 - 06.2023
- Guided aircraft to and from gate positions, ensuring on-time connections and supporting overall flight schedules.
- Coordinated with team members to achieve timely departures, enhancing overall operational efficiency.
- Communicated with pilots and crew regarding baggage status.
- Loaded and unloaded baggage from aircraft efficiently.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts, safely and efficiently around airport premises.
- Utilized two-way radio communication systems to facilitate real-time updates between ramp agents, pilots, and ground crew.
- Conducted safety checks on equipment before use.
Education
Bachelor of Science - Computer Science
Loyola University of Chicago
Chicago, IL 08.2009 - 06.2013
South Shore High School
Chicago, IllinoisSkills
- Freight coordination
- Cargo documentation
- Hazardous materials handling
- Equipment operation
- Team collaboration
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Safety compliance
- Access control
- Incident reporting
- Safety inspections
- Customer service
- Effective communication
- Team leadership
- Flight operations
- Baggage handling
- Ticketing systems
- Critical thinking
- Interpersonal skills
- Ticketing procedures
- Check-in procedures
- Strong interpersonal skills
- Ticketing software
- Communication skills
- Assign boarding passes
- Analytical skills
- Safety protocols and procedures
Accomplishments
- magna cum laude
Timeline
Cargo Agent
Delta Air Lines, Inc
01.2026 - Current
Ramp Agent
Delta Air Lines, Inc
10.2024 - 01.2026
Security Supervisor
UNFI
08.2024 - 10.2024
Security Supervisor
Titan Security
06.2023 - 10.2024
Ramp Agent
Envoy Airlines
02.2023 - 10.2024
Customer Service Agent
United Airlines
08.2022 - 08.2023
Ramp Agent
United Airlines
08.2022 - 06.2023
Bachelor of Science - Computer Science
Loyola University of Chicago
08.2009 - 06.2013
South Shore High School