Ikea Moore
Mesquite,TX
Summary
Passionate manager dedicated to working with law enforcement and other partners to determine situations of risk. Talented in understanding intricacies behind laws and crafting persuasive oral arguments and written positions. Dedicated to meeting clients' needs with best-in-class legal representation. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Pursuing an opportunity involved in helping children find the appropriate services to escape abusive situations.
Overview
14
14
years of professional experience
Work History
Utility Billing Clerk
City Of Mesquite
08.2023 - Current
- Reviewed and processed utility billing invoices for accuracy.
- Processed payments and maintained records of customer accounts.
- Researched discrepancies in billing information and resolved issues with customers.
- Performed data entry to update customer account information.
- Assisted customers with inquiries regarding their utility bills.
- Generated reports related to customer accounts and billing activity.
- Maintained accurate filing systems for all documents related to customer accounts, including payment records and correspondence.
- Provided guidance to other team members on billing procedures and processes.
- Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
Account Manager
Telvista
11.2021 - 03.2022
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Renewed existing accounts by cementing trusting relationships with customers.
- Negotiated contracts and closed agreements to maximize profits.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
Shift Lead/Trainer
Alorica Inc
01.2021 - 10.2021
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Uphold company standards and compliance requirements for operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Improved daily operational plans, developed production schedules and optimized task flow.
Store Manager
Mobily LLC
08.2019 - 02.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Supervisor
MarketSource
11.2018 - 12.2018
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Sales Representative
Etech Inc
06.2012 - 07.2017
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Improved overall customer purchasing experiences to promote steady revenue.
Education
Bachelor of Arts - Criminal Justice
Stephen F. Austin State University
Nacogdoches, TX05-2026
Associate's degree - Criminal Justice
Lone Star College System
Kingwood, TX05-2022
High school diploma - General Studies
Nacogdoches High School
Nacogdoches, TX05.2008
Skills
- Primary authority research
- Torts expert
- Court appointed mediation
- Case Documentation
- De-Escalation Techniques
- Court Testimony
- Conducting interviews
- Multidisciplinary Collaboration
- Child Development
- Abuse and Neglect Investigation
- Substance Abuse Knowledge
- Danger and threat assessments
- Safety Planning
- Writing and verbal communication
- Active Learning
- Effective customer communication
- Data Collection
- Client engagement and assistance
- Confidentiality Practices
- Behavioral analysis
- Information Gathering
- Teamwork and Cooperation
Timeline
Utility Billing Clerk
City Of Mesquite
08.2023 - Current
Account Manager
Telvista
11.2021 - 03.2022
Shift Lead/Trainer
Alorica Inc
01.2021 - 10.2021
Store Manager
Mobily LLC
08.2019 - 02.2021
Supervisor
MarketSource
11.2018 - 12.2018
Sales Representative
Etech Inc
06.2012 - 07.2017
Bachelor of Arts - Criminal Justice
Stephen F. Austin State University
Associate's degree - Criminal Justice
Lone Star College System
High school diploma - General Studies
Nacogdoches High School