Ikea Williams
Atlanta,GA
Summary
Proactive, goal-oriented professional with expertise in regulatory compliance and cross-team collaboration. Proven ability to enhance workflow and productivity through strong analytical and coordination skills. Committed to driving team success and delivering measurable results.
Overview
7
7
years of professional experience
Work History
Aircraft Records Specialist
HireGenics - Southwest Airlines
01.2024 - Current
- Complete timely resolution of operational and inventory issues for aircraft, ensuring FAA compliance and achieving marked improvements in workflow productivity.
- Improve inventory management accuracy by updating life cycle, manufacture date, and shelf life attributes for all received components, leading to better tracking and reduced errors.
- Align maintenance, production, and supply chain teams to verify components, ensuring accurate data plates and unserviceable tags for enhanced compliance and operational efficiency.
- Successfully resolve inventory-related requests by coordinating with records teams, ensuring prompt intervention from subject matter experts and timely issue rectification.
- Optimize fleet transaction operations by effectively researching and compiling crucial documents for aircraft lease returns, retirements, and disposals, ensuring precise and swift processing.
Sr. Aircraft Records Associate
HireGenics - Southwest Airlines
02.2023 - 01.2024
- Conducted audits of pink logbooks, maintenance entries, and inventory tags to ensure compliance, which produced an increase in regulatory adherence.
- Expertly executed the scanning, indexing, and verification of critical documents, significantly enhancing accuracy and operational readiness for tasks completed outside Southwest Airlines.
- Implemented comprehensive audits of images in AirVault based on shop work orders and vendor certs for parts, significantly boosting data accuracy and team access efficiency.
- Preserved documents with robust attention to integrity and improved search functionality, effectively supporting the Maintenance Policy Manual (MPM).
- Collaborated on special projects and research assigned by leadership, enhancing team productivity and ensuring successful project outcomes.
Process Delivery Specialist
IBM
09.2021 - 12.2022
- Enhanced client satisfaction by adequately completing insurance verification for an insurance client, ensuring accuracy and timely processing.
- Processed over 24 account transactions daily, optimizing operational workflows and boosting accuracy by automating routine tasks.
- Increased operational efficiency by incorporating process improvements that effectively met both client and company requirements.
Clinical Records Specialist
RemX Staffing - Change Healthcare
11.2020 - 09.2021
- Partnered with health plans on Chart Activity Maintenance to ensure thorough and precise reviews, improving data integrity and regulatory compliance.
- Negotiated and implemented revised timelines with provider offices, achieving a 40% increase in timely document returns and improved overall workflow.
- Scheduled retrieval of missing documentation identified by a Clinical Abstractor, ensuring comprehensive record-keeping and reducing processing delays.
Business Office Assistant
Piedmont Orthopedics by OrthoAtlanta
03.2019 - 11.2020
- Conducted comprehensive insurance verification and clearly conveyed benefit information, leading to an increase in patient understanding of financial responsibilities.
- Facilitated effective interdepartmental collaboration to improve patient flow and promptly address issues, resulting in enhanced operational effectiveness and elevated patient satisfaction.
- Established clear communication channels with clinic employees, supervisors, and outside vendors, improving teamwork and operational capabilities.
Education
Master of Science - Cybersecurity
Kennesaw State University
Kennesaw, GA08.2022
Bachelor of Science - Pre-Professional Physical Therapy
Morgan State University
Baltimore, MD05.2016
Skills
- Operational effectiveness and efficiency
- Process improvement and regulatory compliance
- Client communication
- Attention to detail
- Time management
- Problem solving and critical thinking
- Adaptability and research
- Team collaboration and teamwork
- Database maintenance
- Document verification
- Adobe Acrobat
- Google Workspace
- Microsoft Office Suite
- Quickbase
Projects
- Variable Stator Vane EA Project (03/2024): streamlined inventory management by accurately updating serial numbers and enhancing task compliance for aircraft mechanic technicians.
- APU Generator Assembly Flap & Vortex Project (02/2024): developed inventory using pre-selected part numbers and Maintenix (MXI) dummy serial numbers, successfully installing components on designated aircraft to ensure operational readiness.
- AED Pad & Battery Replacement Project (02/2024): verified AED pad and battery inspection dates using digital documentation and updated deadlines with Excel, achieving 100% on-time replacements.
- Capstone in Cybersecurity Project (06/2022): utilized security planning, design, implementation, vulnerability exploitation in response to security breach (fictitious). Included real world contexts, requirements, communications, and challenges, as well as both technical and soft skill components.
- Risk Policy Project (11/2021): assessed the risk of Computer Gaming Technology Inc. (fictitious) personnel using Clearwater Compliance. Created asset inventory and weighted ranking tables, component groups and compiled through an IRM Asset Inventory import.
- Issue Specific Security Policy Project (10/2021): created a policy intended to address the fair and responsible use of all equipment, hardware, and networks that are utilized by Computer Gaming Technology Inc. (fictitious) personnel. The policy focused on the use of organizational technology, networks, and Internet services, including email and the web.
References
References available upon request.
Timeline
Aircraft Records Specialist
HireGenics - Southwest Airlines
01.2024 - Current
Sr. Aircraft Records Associate
HireGenics - Southwest Airlines
02.2023 - 01.2024
Process Delivery Specialist
IBM
09.2021 - 12.2022
Clinical Records Specialist
RemX Staffing - Change Healthcare
11.2020 - 09.2021
Business Office Assistant
Piedmont Orthopedics by OrthoAtlanta
03.2019 - 11.2020
Master of Science - Cybersecurity
Kennesaw State University
Bachelor of Science - Pre-Professional Physical Therapy
Morgan State University
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