- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Dancing
- Volunteer Work
- Astrology
- Music
- Martial Arts
- Watching Movies and TV Shows
- I like trying new recipes and food trends
- Creative Writing
- Adventure Travel
Ikia Jackson
Lawrenceville,GA
Summary
Proven leader and effective communicator, demonstrated at Popeyes® Louisiana Kitchen, where I trained employees and streamlined operations. Skilled in cash handling and conflict resolution, I excel in fostering team unity and enhancing customer satisfaction. Achieved significant reductions in cash discrepancies, showcasing my ability to blend analytical skills with a positive workplace environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Popeyes® Louisiana Kitchen
09.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Mover
Atlanta Peach Movers
06.2024 - 09.2024
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 500 lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
Cashier
J Buffalo Wings
11.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
Firehouse Subs
01.2023 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate of Applied Science - General Business
Gwinnett Technical College
Lawrenceville, GA05-2026
High School Diploma -
Bring Your Best Academy
Homeschooled05-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Conflict resolution
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft Corporation.
- ServSafe Food Handler's Certification
- Cisco Certified Network Associate (CCNA) – Cisco Systems, Inc.
- Workplace Diversity - Technical College, 2024 November
Interests
Timeline
Shift Leader
Popeyes® Louisiana Kitchen
09.2024 - Current
Mover
Atlanta Peach Movers
06.2024 - 09.2024
Cashier
J Buffalo Wings
11.2023 - 06.2024
Manager
Firehouse Subs
01.2023 - 09.2023
Associate of Applied Science - General Business
Gwinnett Technical College
High School Diploma -
Bring Your Best Academy
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