Summary
Overview
Work History
Education
Skills
Timeline
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IKIA WILLIAMS

Columbia,SC

Summary

Experienced customer service professional bringing top-notch skills in oral and written communication. Enhancing customer experiences by displaying proven expertise in resolving billing inquiries, customer interactions and service solutions - resulting in high levels of customer satisfaction and loyalty.


Recognized for reliability and proactive approach in meeting customer and organizational goals. Adept at collaborating with teams and adapting to changing needs, consistently focused on achieving results through efficient and empathetic service.

Overview

9
9
years of professional experience

Work History

Digital Sales Representative

Spectrum
09.2023 - 06.2025
  • Gained customer trust and confidence by delivering persuasive sales pitches that effectively communicated the value of digital products and services offered.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met existing customers to review current services and expand sales opportunities.

Deposit Account Specialist

Sykes
12.2018 - 05.2023
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Managed a high volume of inbound calls, maintaining professionalism and accuracy throughout each interaction.

Technical Support Advisor

Apple
07.2016 - 11.2018
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
  • Completed basic technical support functions and product training for customers.
  • Assisted customers in troubleshooting product issues and provided timely technical support.

Education

Certified Medical Assistant -

Palmetto School of Career Development
Irmo, SC
10-2019

High School Diploma -

Dreher High School
Columbia, SC
05-2016

Skills

  • Financial Services
  • Relationship building
  • Medical terminology
  • Patient confidentiality
  • Hardware diagnostics
  • Remote support
  • Transaction processing
  • Data entry proficiency

Timeline

Digital Sales Representative

Spectrum
09.2023 - 06.2025

Deposit Account Specialist

Sykes
12.2018 - 05.2023

Technical Support Advisor

Apple
07.2016 - 11.2018

Certified Medical Assistant -

Palmetto School of Career Development

High School Diploma -

Dreher High School