IKRAM AGOUR
South Portland,ME
Summary
Dynamic professional with a proven track record at Abbott Labs and McDonald's, excelling in customer service excellence and team collaboration. Achieved consistent sales targets while enhancing client satisfaction. Skilled in managing operations and training staff, with a strong focus on efficiency and adherence to safety protocols.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Package Sorter
Ups Store
South Portland, Maine
02.2026 - Current
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Sorted packages for efficient delivery to customers and businesses.
Production worker
Abbott Labs
Westbrook, ME
01.2021 - 06.2021
- assembly technician for COVID test kits
- Inspected product quality prior to packaging and shipment.
Customer service
Threads of Hope
Portland, ME
05.2016 - 05.2019
- Provided exceptional customer service to enhance client satisfaction and retention.
- Achieved sales targets consistently through effective relationship building and upselling techniques.
Assistant
Home Services
Portland, ME
05.2015 - 03.2016
- Assisted clients in managing medical needs effectively and efficiently.
- Performed essential housework tasks to maintain client living environments.
- Provided support for clients with various health-related challenges.
- Executed daily household chores to enhance comfort for clients.
Manager
McDonald's
Portland, ME
01.2013 - 01.2016
- Managed fast food restaurant operations, ensuring smooth daily activities and high service standards.
- Trained new hires to maintain consistency and efficiency in customer interactions.
- Controlled inventory to optimize stock levels and reduce waste.
- Implemented stringent food safety protocols to comply with health regulations.
Assistant
granite Bay care
Portland, ME
01.2013 - 12.2013
- Coached clients on job readiness while coordinating transportation to and from work, facilitating their employment opportunities.
- Provided tailored assistance to clients with mental and behavioral conditions, enhancing their daily living skills.
- Organized and led social activities, such as shopping trips and beach outings, to promote client engagement and community integration. Help client with shower. remind them to get your medication if needed for pain. prepare breakfast or lunch for them do their laundry take the dog out for a walk
Education
Associate of Science - Medical Assistant
University of Southern Maine
South Portland, ME06-2027
Tools for Life -
The Salvation Army
Portland, ME06-2016
CNA courses - CNA
St. Joseph's Nursing Home
Portland, ME01-2011
Hairstyling, braiding and cosmotology - Program
Cosmotech
64 Brighton Avenue01-2005
Diploma -
Portland High School
84 Cumberland Ave 06-2004
Skills
- Quality control
- Quality assurance
- Machine operation
- Production efficiency
- Inventory management
- Team collaboration
Certification
- Successfully completed a Diabetes Training Program
Timeline
Package Sorter
Ups Store
02.2026 - Current
Production worker
Abbott Labs
01.2021 - 06.2021
Customer service
Threads of Hope
05.2016 - 05.2019
Assistant
Home Services
05.2015 - 03.2016
Manager
McDonald's
01.2013 - 01.2016
Assistant
granite Bay care
01.2013 - 12.2013
Associate of Science - Medical Assistant
University of Southern Maine
Tools for Life -
The Salvation Army
CNA courses - CNA
St. Joseph's Nursing Home
Hairstyling, braiding and cosmotology - Program
Cosmotech
Diploma -
Portland High School