IKRAM ANIZI
Albuquerque
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer service representative
Altair
04.2023 - Current
- -Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- -Answered constant flow of customer calls with minimal wait times.
- -Offered advice and assistance to customers, paying attention to special needs or wants.
Motel Manager Assistant
Colonial Motel
09.2020 - 05.2022
- -Assist my manager to manage the overall day to day running of all aspects of the motel, including occupancy, food and beverage and events/banqueting ;
- -Assist to manage sales and marketing, housekeeping, front desk (including all reception and concierge).
Resident director
The University of New Mexico USA
08.2019 - 08.2020
- -Demonstrated leadership skills in managing projects from concept to completion.
- Excellent communication skills, both verbal and written
- -Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- -Worked flexible hours across night, weekend and Holiday shifts.
Cashier
Frontier Restaurant
07.2017 - 10.2018
- -Take customer's order
- -Help them to find the right table
- -Serve the food to the customer's tables
- -Change their orders if need it.
Education
Bachelor Degree - Political Sciences
The University of New Mexico
USAAssociate Degree - Political Sciences
Northwest College
USA01.2016
Baccalaureat - undefined
Ben Arous High School
Ben Arous01.2015
Skills
- Clear communication, Patience, leadership, Problem solving, Team work, Adaptability, Time management, Positive Attitude, Professionalism
LANGUAGES
Arabic
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Customer service representative
Altair
04.2023 - Current
Motel Manager Assistant
Colonial Motel
09.2020 - 05.2022
Resident director
The University of New Mexico USA
08.2019 - 08.2020
Cashier
Frontier Restaurant
07.2017 - 10.2018
Associate Degree - Political Sciences
Northwest College
Baccalaureat - undefined
Ben Arous High School
Bachelor Degree - Political Sciences
The University of New Mexico