Kasandra Allen

• Managed and reinforced clients’ daily routines, promoting stability, independence, and improved adherence to treatment plans
• Assisted clients with navigating their emotions regarding conflict management, social anxiety, and accountability
• Facilitated weekly menu planning with clients, guiding discussions during community meetings and ensuring all dietary restrictions, preferences, and budget requirements were met
• Created a lesson plan for weekly recovery classes (Conflict Resolution, Overcoming Anxiety, Safe Space)
• Collaborated with the team lead to plan and coordinate monthly therapeutic outings — including library visits, grocery shopping, museums, and hiking — to support clients’ social development and recovery goals
• Accurately documented daily individual and group session notes and uploaded them into the HopeWorks notation system to ensure compliance and continuity of care
• Completed bi-annual assessments and created personalized S.M.A.R.T. goals and interventions to support client growth
• Managed client documentation and performed chart updates for billing accuracy. Completed precise FPL calculations used in VI-SPDAT scoring to support data-driven eligibility decisions.

• Managed daily schedules and calendars, ensuring efficient coordination of tasks and client appointments
• Documented and maintained accurate client records, summarizing interactions and entering notes into the system for streamlined tracking
• Assisted clients with diverse needs, including medical, legal, housing, and mental health support, fostering holistic well-being
• Facilitated group sessions, teaching independent living skills such as conflict resolution, communication, and self-management
• Prepared and submitted client interaction reports to the billing team, ensuring accurate and timely processing
• Provided in-home support and transportation, assisting clients with appointments and daily activities
• Maintained up-to-date client assessments, including annual, quarterly, and monthly reviews, to ensure compliance and progress tracking
• Supported clients in relapse prevention, implementing strategies to promote long-term recovery and personal growth

• Enforced policies and procedures for daytime and overnight operations, maintaining a safe, structured, and compliant residential environment
• Managed visitor access and compliance, ensuring security protocols were consistently upheld
• Maintained accurate resident records by monitoring sign-in/out logs, identifying inconsistencies, and resolving issues proactively
• Enhanced property safety by observing and reporting unusual activity to staff and relevant authorities, preventing potential incidents
• Prepared comprehensive overnight reports, providing actionable insights that improved staff communication and operational continuity
• Fostered professional resident relationships by setting clear boundaries, managing sensitive discussions, and promoting a respectful and supportive environment

Business & Office Operations

• Managed full scope of business office operations including accounts receivable/payable, payroll, inventory control, and general office administration, ensuring accuracy and efficiency
• Served as accounting clerk responsible for daily accounting tasks and month-end closings, maintaining precise financial records
• Assisted in preparing, tracking, and analyzing monthly and annual budgets and forecasts to support strategic financial planning
• Maintained and reconciled company payment card (P-Card) transactions to ensure compliance with financial policies
• Oversaw resident and subsistence funds, including calculations, collections, deposits, disbursements, and account maintenance, guaranteeing accurate and timely financial processing

Human Resources & Personnel Administration

• Supported full-cycle hiring processes, including job postings, applicant screening, interview coordination, reference checks, and onboarding to ensure smooth recruitment and compliance with contractual requirements
• Processed all personnel paperwork, issued employee IDs, and conducted comprehensive new-hire orientations on company policies, procedures, and benefits
• Maintained and updated facility personnel files and staffing rosters, ensuring compliance with internal policies and government regulations
• Provided guidance to staff and supervisors on policy interpretation and procedures to maintain compliance with the Employee Handbook and Corporate standards
• Assisted in maintaining compliance documentation for audits and legal purposes, leveraging in-depth knowledge of the Personnel Policy and Operations Manual

Training & Compliance

• Delivered mandatory staff training on PREA, Narcan/Naloxone administration, Workplace Violence Prevention, Suicide Intervention, Bloodborne Pathogens, PPE, and other regulatory topics
• Conducted records management and retention, audit compliance (CAPs), and 30-day PREA reassessments to maintain regulatory standards
• Coordinated Workplace Violence Prevention Committee reporting and weekly COVID-19 tracking to support safety and compliance initiatives
• Encouraged supervisory adherence to inspection and compliance requirements, improving overall operational accountability

Additional Duties

• Provided support to security officers as needed, including bunk searches, UAs, and intakes
• Adapted to staffing shortages by taking on additional responsibilities, demonstrating flexibility, leadership, and commitment to organizational success

• Enforced school safety protocols and maintained compliance with district standards, ensuring a secure learning environment for all students
• Monitored and supported both general and special education students, fostering engagement and on-task behavior throughout class activities
• Assisted in implementing lesson plans, providing individualized support to enhance student learning and academic success
• Responded effectively to emergencies, adhering to established district procedures for safety incidents and disaster preparedness
• Maintained strict adherence to COVID-19 safety guidelines, promoting a healthy and safe environment for staff and students

• Prepared, edited, and finalized detailed medical documents for referring veterinarians, ensuring accuracy in examination and surgical reports
• Maintained accurate cash handling and managed daily financial transactions
• Professionally handled incoming and outgoing communications with clients and doctors, ensuring timely and clear messaging
• Updated and managed patient records, including blood work, X-ray results, surgical notes (SOAP), and medication charts, maintaining compliance with medical protocols
• Assisted in examinations and surgical procedures, monitoring patients’ vital signs to ensure safety and optimal outcomes
• Developed diagnostic X-rays to support accurate patient assessments and treatment plans
• Conducted laboratory testing, including CBC and blood chemistry analyses, to inform veterinary care decisions
• Processed patient billing and insurance claims efficiently using VIA software, ensuring accurate financial records
• Digitally transmitted patient medical files to the regular attending veterinarian for follow-up care
• Safely administered vaccinations to dogs and cats in accordance with Pet ER protocols
• Conducted inventory management and maintained fully stocked medical and office supply areas
• Accurately filled prescriptions and ensured proper medication administration
• Maintained a sanitary and organized medical environment, adhering to strict safety and hygiene standards
• Coordinated scheduling and workflow for doctors and veterinary technicians to maximize efficiency