Mercedes Greinke
Families First | PSG
Kenosha,WI
7
years of professional experience
Dynamic service professional with a proven track record of effectively addressing client needs and enhancing service delivery. Expertise in team collaboration and results-oriented strategies, consistently adapting to evolving requirements while maintaining reliability. Strong communication, problem-solving, and relationship management skills complement a proactive approach and positive attitude, making a significant impact in any work environment. Committed to fostering exceptional client experiences and driving organizational success.
Work History
Lead Service Facilitator
2 Years 10 Months- Oversaw caseload management, ensuring comprehensive care coordination and support for children, youth, and families enrolled in Children's Long-Term Support (CLTS) Waiver Program and Comprehensive Community Services (CCS) Program.
- Facilitated training and mentorship for new and existing service facilitators to enhance quality service delivery, professional development, and compliance with program standards.
- Oversaw client documentation processes, including ISPs, CANS assessments, CLTS functional screens, and billing records, to ensure accuracy and compliance with regulations.
- Designed, executed, and refined personalized strength-based treatment plans tailored to participant needs and objectives.
- Orchestrated family support teams and facilitated meetings to monitor progress and address barriers.
- Formulated and sustained crisis and safety plans while advocating during emergencies, IEP meetings, psychiatric appointments, and court proceedings.
- Facilitated person-centered recovery-oriented services emphasizing emotional regulation, coping skills, daily living skills, and overall well-being.
- Facilitated program updates and delivered expert guidance on CLTS and CCS policies, procedures, and best practices during coordination committee meetings.
Service Facilitator
1 Year 2 Months- Facilitated care coordination and delivered direct support to children, youth, and families enrolled in CLTS and CCS programs.
- Designed individualized treatment strategies and coordinated support services to address participant goals and requirements.
- Oversaw client progress and tailored services to align with identified needs.
- Engaged with providers, schools, community resources, and family members during family support team meetings to enhance the effectiveness of service delivery.
- Developed crisis and safety plans to support family stability, reduce risk, and promote participant well-being.
- Advocated for participants and families during educational, medical, legal, and other service-related appointments.
- Ensured adherence to program requirements, documentation standards, and state regulations.
Community Worker
2 Years 4 Months- Evaluated youth and families to determine treatment needs and connect with community resources.
- Analyzed family circumstances and safety risks to facilitate appropriate intervention strategies and support mechanisms.
- Engaged with families through face-to-face meetings to uphold program standards and foster relationships.
- Coordinated efforts with community agencies and service providers to ensure comprehensive care management.
- Facilitated prompt case updates and thorough documentation to support case management processes.
- Guided families through crisis situations by offering resources and advocating for their needs.
Autism Behavior Interventionist
7 Months- Designed and implemented programs that promote cognitive skills and social connections among patients and families.
- Utilized Applied Behavior Analysis techniques to enhance communication and social skills in clients.
- Increased client engagement in therapy sessions through creative and age-appropriate activities.
- Monitored client progress, adjusting interventions based on observed behaviors and outcomes.
- Facilitated parent training sessions, empowering families with strategies to support their child's development.
- Established rapport with clients by demonstrating empathy and understanding of their unique needs and challenges.
Education
Bachelor of Science - Human Services, Psychology, Sociology
- Tau Upsilon Alpha Member
- The National Society of Leadership and Success Member
Skills
Patient care coordination
Client case management
Patient-centered treatment planning
Crisis management
Trauma-informed practices
Advocacy for family services
Youth and Family Services
Program management for CLTS and CCS
Community resource management
Documentation standards adherence
Team collaboration facilitation
Employee training
Timeline
Lead Service Facilitator
Families First | PSG
08.2023 - 06.2026Read More
Service Facilitator
Families First | PSG
06.2022 - 08.2023Read More
Community Worker
IAP | PSG
02.2020 - 06.2022Read More
Autism Behavior Interventionist
Sonnenberg Consultants
07.2019 - 02.2020Read More
University of Wisconsin–Oshkosh
Bachelor of Science from Human Services, Psychology, Sociology
Read More