Selena Buendia
Germantown,MD
Summary
Organized administrative professional with experience in medical office operations, patient scheduling, and insurance verification. Manages workflows in fast-paced environments while ensuring HIPAA compliance and effective communication. Committed to high-quality patient care and supporting healthcare providers through strong organizational skills and professionalism.
Overview
8
8
years of professional experience
Work History
Lead Patient Service Specialist/Coordinator
Adventist HealthCare Imaging-Breast Center
Rockville, Maryland
10.2021 - Current
- Managed front desk operations, facilitating prompt and efficient patient check-ins to enhance overall patient experience.
- Communicated with physician offices to request imaging orders and coordinate scheduling for mammograms, ultrasounds, X-rays, MRIs, and CT scans.
- Facilitated communication among patients, staff, and outside physicians to streamline medical inquiries and improve care coordination.
- Resolved patient issues with knowledgeable and friendly service, contributing to high customer satisfaction ratings.
- Provided exceptional patient experience through friendly and compassionate communications.
- Assisted Spanish-speaking patients with translation and completion of paperwork.
- Answered incoming calls, directed inquiries, scheduled routine and follow up appointments.
- Trained new staff on filing procedures, phone etiquette, insurance verification and other office duties.
- Supported radiologists, technicians, and other health care personnel with administrative tasks.
- Managed the flow of incoming and outgoing medical records to ensure proper documentation and accessibility.
- Maintained strict HIPAA compliance when handling patient records and protected health information.
- Processed payments via cash and credit cards while maintaining accurate transaction records.
- Participated in training sessions on new software programs used within the office environment.
Front Desk Receptionist
Medical Access
11.2020 - 10.2021
- Greeted guests at front desk, facilitating check-in and fostering positive interactions.
- Resolved customer issues promptly, enhancing guest satisfaction and ensuring timely escalation of concerns to supervisor.
- Maintained organized front office area, ensuring professionalism and a welcoming atmosphere.
- Operated multi-line telephone system to manage high volume of incoming calls.
- Collected room deposits, fees, and processed payments efficiently.
- Processed transactions for cash, credit card, and checks while updating financial records.
- Provided administrative support by efficiently managing filing, photocopying, and scanning tasks.
- Confirmed appointments and communicated with clients, ensuring accurate updates to client records for improved organization.
- Sorted and distributed incoming mail to ensure timely delivery to departments. and correspondence between departments and personnel.
Lead Business Office Associate
CarMax
11.2018 - 11.2020
- Reviewed invoices, payment requests, and expense reimbursements for approval accuracy.
- Processed Powers of Attorney (POAs) to ensure accurate and compliant vehicle transactions.
- Reviewed documentation for accuracy, ensuring compliance with dealership policies and state regulations.
- Explained vehicle purchase agreements, warranties, and financing documents to customers, ensuring they understood terms and conditions before completing purchases.
- Processed paperwork with DMV for customers to obtain vehicle titles and license plates.
- Coordinated onboarding process for new hires, providing essential training on Business Office procedures. on Business Office Operations effectively
- Responded to inquiries from callers seeking information on services and policies.
Education
High School Diploma -
Northwest High School
Germantown, MD06-2015
Skills
- Patient care coordination
- Clinical administration
- Medical records management
- HIPAA compliance
- Patient insurance verification
- Scheduling
- Medical Terminology
- Office administration
- Team leadership
- Multitasking
- English and Spanish fluency
- Customer service
Organizational Involvement
Employment Engagement Member
Languages
- English
- Spanish
Affiliations
- Employee Engagement Team Member
Timeline
Lead Patient Service Specialist/Coordinator
Adventist HealthCare Imaging-Breast Center
10.2021 - Current
Front Desk Receptionist
Medical Access
11.2020 - 10.2021
Lead Business Office Associate
CarMax
11.2018 - 11.2020
High School Diploma -
Northwest High School