Ila Hawkins Riley
Jacksonville,FL
Summary
Relationship-oriented and focused professional with 15 years of case management experience. Skilled in matching clients with needed resources, creating and implementing relevant workshops and educational programming, and communicating complex information clearly and sufficiently.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Activities Specialist
City of Jacksonville
12.2019 - Current
- Technical work at the working supervisor level in developing, implementing, overseeing and promoting Programs
- Including knowledge of resources to promote self sufficiency
- Plans organizes, assigns, reviews and evaluates the work activities of assigned staff and volunteers
- Works closely with outside entities for addictions, HIV/AIDS, Mental Health services, rehabilitation, SNAP benefits and housing
- Operates vehicles and standard office equipment such as personal computers using word processing, spreadsheets database and other related software, database and other related software, peripheral and electronic devices, copiers, calculators, and scanners.
- Plans events City wide with Senior Services
- Order items monthly to ensure schedule calenders are preset for activities.
- Great negotiation with vendors and outside communities
- Oversee staff members to ensure accuracy in timely fashions.
- Document all incoming and outgoing monies as to the site Council funds
- Report and maintain maintenance issues within the Centers
- Report incidents immediately to 911 and Supervisors
- Document in Risk Management as to incident on premises
Resident Service Coordinator
Cathedral Townhouse
02.2014 - 12.2019
- Oversee a caseload of 150 residents, creating activities to boost engagement levels while providing advice on available services to increase independence and quality of life
- Complete how many# continuing education training seminars in order to remain up-to-date on relevant topics such as HIPAA, Medicare, Medicaid, and benefit registration
- Coordinated how many# external events for residents, building relationships within the wider community to increase awareness of services and resources
- Carry out HUD audits for how many# grievance cases, streamlining the process to prevent delays
- Perform detailed data entry of all resident health and personal data, maintaining confidentiality and working quickly to decrease wait times for services by an average of 30 minutes to an hour according to services being rendered
Community Outreach Director
American Care Medical Centers
04.2015 - 02.2019
- Met with prospective residents to answer questions and determine needs; maintaining a what percent% conversion rate through strong negotiation skills
- Increased revenue by $40K through grants and additional funding sources, providing enhanced services to individuals in need of greater assistance
- Marketed programming throughout the community, increasing participation rates by what percent%
- Partnered with clients on filling out applications for disability services and food stamps, ensuring all information was accurate and legible to speed up the application process
Resident Services Coordinator
Jacksonville Housing Authority
01.2011 - 01.2015
- Promoted from a clerical support representative to compliance support processor before being named the resident services coordinator in 2014 due to exceptional organization and management skills
- Collaborated with over how residents across two facilities to secure needed resources ranging from housing to family support
- Organized seminars on healthcare, life skills, and agency support options to increase quality of life and help residents regain a sense of self-confidence
Education
Skills
- Management
- Leadership
- Scheduling
- Budgeting
- Project Coordination
- Communication
- Technology
- Legal compliance
- Inventory coordination
- Ethical practice
- Accurate recordkeeping
- Event management
- Fair housing regulations
- Facility management
Certification
- Notary Public, Florida
- CPR / First Aid Certification, American Red Cross
- DCF Access System Certification, Florida Department of Children and Families
Timeline
Activities Specialist
City of Jacksonville
12.2019 - Current
Community Outreach Director
American Care Medical Centers
04.2015 - 02.2019
Resident Service Coordinator
Cathedral Townhouse
02.2014 - 12.2019
Resident Services Coordinator
Jacksonville Housing Authority
01.2011 - 01.2015
- Notary Public, Florida
- CPR / First Aid Certification, American Red Cross
- DCF Access System Certification, Florida Department of Children and Families
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