ILAISAANE LATU TONGA
San Francisco,CA
Summary
Extremely motivated to constantly develop my skills and grow professionally. Also obtain dynamic, challenging opportunity that contributes to success of any government or organization via 18+ years in Information technology. Strong organization skills and Time Management. Ability to travel and work after hours.
Overview
25
25
years of professional experience
Work History
System Support Officer
Ministry of Finance
01.2009 - 10.2024
- Manage ICT helpdesk support for the Ministry
- Ensuring that all computer equipment of the ministry functions
- Installing hardware and software components on desktop computer systems
- Providing support on Application Development in-house or any support required from the Application Section
- Manage IT assets Register
- Update website publications and reports from the ministry's division
- Connect with external organization's including suppliers of hardware and software maintenance
- Train new users and existing users on how to properly use basic computer hardware and software
- Ensure all information are recorded and kept up to date in the ticketing system
- Ensure all asset information relating to desktop computers are up to date.
Computer Operator Grade III & Acting Computer Programmer
Ministry of Finance & National Planning
01.2007 - 05.2009
- Train staff in the Ministry (Tongatapu & Outer Islands) in using MS Office application
- Format the ministry's new computer equipment's and support both hardware and software
- Gives ICT Division support and maintenance
- Server Administration and Management
- Workstation Administration and Management
- MOF LAN administrations and Management
- Government of Tonga WAN administration and Management
- Backup Power System Administration and Management
- Procurement of ICT equipment for the ministry's use
- Format of Government Budget and Budget Statement and other official documents
Computer Assistant
Ministry of Finance
01.2005 - 01.2007
- Liaise with supplier regards with procurement of ICT equipment's
- Helpdesk and support first and second tiers to all ministries user's in maintain the Sunsystem and Micropay and other system of the ministry
- Preparation of Government Budget Formulation
- Support for the networks and server of the ministry
- Support to network of line ministries and outer islands
Daily Paid Clerk
Government Investment Unit, Ministry of Finance
01.2000 - 01.2004
- Manage ICT helpdesk support for the Ministry
- Ensuring that all computer equipment of the ministry functions
- Installing hardware and software components on desktop computer systems
- Providing support on Application Development in-house or any support required from the Application Section
- Manage IT assets Register
- Update website publications and reports from the ministry's division
- Connect with external organization's including suppliers of hardware and software maintenance
- Train new users and existing users on how to properly use basic computer hardware and software
- Ensure all information are recorded and kept up to date in the ticketing system
- Ensure all asset information relating to desktop computers are up to date.
Education
Cisco Certificate Network - CCNA, Certificate in Fundamental Networks, Certificate in Routing Protocols and Concepts, Certificate in LAN Switching and Wireless, Certificate in Accessing the Wide Area Network
Tupou Tertiary Institute
Tongatapu,Tonga01.2014
Pacific Senior School Certificates - Mathematics, Physics,English,Economics
Liahona High School
Tongatapu, Tonga 01.1998
Tonga School Certificates - English,Mathematics,Biology, Geography
St Andrew's High School
Tongatapu,Tonga 01.1997
Skills
- Skilled in Microsoft Office 365 Applications
- System Server Management
- Effective Leadership
- Equipment Maintenance Management
- Expertise in Windows Environment
- User Access Administration
References
- Mr. Heneli Palu, Acting Deputy CEO ICT Division, Ministry of Finance, hpalu1806@gmail.com, +6767203265
- Ms. Elizabeth Baker, Deputy CEO ICT Division, Ministry of Finance, ebaker@finance.gov.to
- Mr. Alfred M Soakai, Acting Deputy Secretary ICT Division, Ministry of Finance & National Planning
Training
- Certificate in Leadership, Today's Matters, Maxwell Leadership, Tonga, 2023
- Certificate in Leadership, The 15 Invaluable Laws of Growths, Maxwell Leadership, Tonga, 2023
- Certificate in Capacity Building for ICT Project Planning, JICA & Kobe Institute of Computing, Japan, 2023
- Certificate in Introduction Coding Python and Django, Pacific Coding Workshop, Online, 2020
- Certificate in Project Planning, i-Learning, Japan, 2015
- Certificate in Project Execution and Control, i-Learning, Japan, 2015
- Certificate in Building Reliable Information for shift towards e-Government, Okinawa Institute Center, Japan, 2015
- Certificate in Linux Red Hat, University of South Pacific & SOPAC, Tonga, 2007
Timeline
System Support Officer
Ministry of Finance
01.2009 - 10.2024
Computer Operator Grade III & Acting Computer Programmer
Ministry of Finance & National Planning
01.2007 - 05.2009
Computer Assistant
Ministry of Finance
01.2005 - 01.2007
Daily Paid Clerk
Government Investment Unit, Ministry of Finance
01.2000 - 01.2004
Cisco Certificate Network - CCNA, Certificate in Fundamental Networks, Certificate in Routing Protocols and Concepts, Certificate in LAN Switching and Wireless, Certificate in Accessing the Wide Area Network
Tupou Tertiary Institute
Pacific Senior School Certificates - Mathematics, Physics,English,Economics
Liahona High School
Tonga School Certificates - English,Mathematics,Biology, Geography
St Andrew's High School
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