Ilan Liborio-Lugos
Hayward,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Stock Area Supervisor
Ross Dress for Less
Castro Valley, CA
02.2024 - Current
- Developed and maintained a positive working environment for all staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Monitored employee performance, providing feedback and coaching as needed.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Area Supervisor
Ross Dress for Less
Castro Valley, CA
01.2024 - 02.2024
- Developed and maintained a positive working environment for all staff members.
- Monitored employee performance, providing feedback and coaching as needed.
- Resolved customer complaints in a timely and professional manner.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
Stock Assistant
Ross Dress for Less
Castro Valley, CA
11.2023 - 12.2023
- Unloaded and processed incoming stock deliveries, ensuring that all items were accounted for.
- Performed regular cycle counts to ensure accuracy of inventory levels.
- Organized shelves in the back room according to product type and size.
- Monitored expiration dates on perishable items to ensure freshness of products sold.
- Operated forklifts safely when moving pallets around the warehouse area.
Store Protection Specialist
Ross Dress for Less
Castro Valley, CA
11.2021 - 06.2023
- Implemented both individual and group training for executive and loss prevention personnel.
- Prepared security reports to document and log theft, accidents and safety violations.
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
- Maintained familiarity with disaster and emergency policies to respond immediately to alarms or calls for help.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
Education
High School Diploma -
Brenkwitz High School
06.2021
Skills
- Basic Math
- Good Work Ethic
- Reliable & Trustworthy
- Flexible Schedule
- Active Listening
- Fluent in Spanish
- Customer Service
- Friendly, Positive Attitude
- Critical Thinking
- Planning & Organizing
Timeline
Stock Area Supervisor
Ross Dress for Less
02.2024 - Current
Area Supervisor
Ross Dress for Less
01.2024 - 02.2024
Stock Assistant
Ross Dress for Less
11.2023 - 12.2023
Store Protection Specialist
Ross Dress for Less
11.2021 - 06.2023
High School Diploma -
Brenkwitz High School
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