Ilana Gariepy
Summary
Developed leadership skills in fast-paced, team-oriented environment, emphasizing strategic planning and team coordination. Demonstrates strong ability to adapt to new challenges and environments, seeking to transition these capabilities into new field. Focused on driving success through effective team collaboration and innovative problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Tractor Supply Company
11.2024 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Created sale signs and labels for products in the computer to be printed.
- Opened vestcom boxes to put up the new sales and planogram data.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Inventory adjustments with a scan gun.
- Recorded morning huddles on theatro discussing sales goal and overall team goal for the day.
- Solved store problems by calling tech support.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Youth Crew Member
MassHire Youthworks Program
07.2023 - 08.2023
- Educational program that provided insight in the workplace, do's and don'ts, effective communication skills, and interpersonal skills.
- During the program I was tasked with childcare, cleaning, and computer logging.
- Assisted with recruitment efforts for future Youth Crew Member positions by attending job fairs and conducting outreach initiatives within local communities.
Order Assembler
Warner Farm
06.2023 - 07.2023
- Completed all assigned tasks ahead of schedule without sacrificing quality or accuracy standards set forth by management.
- Maintained a clean and organized work environment, adhering to safety protocols and reducing workplace accidents.
- Handled special requests or custom orders from clients with precision and care, exceeding customer expectations.
- Supported quality control efforts by identifying potential problems or areas in need of improvement within the order assembly process.
- Picked and packed order items.
Anne's Dairy Drive-In
Kim Bass, Holly Lynne
05.2022 - 05.2023
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Completed credit payments via card processing systems.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Offered samples of new ice cream flavors to customers.
- Completed milkshakes and ice cream desserts for customers.
- Preformed restaurant opening and closing procedures, including sanitizing, mopping, replenishing supplies, washing dishes, folding towels, cleaning machines, etc.
Crew Member
Dunkin Donuts & Baskin Robins
06.2021 - 10.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Cooked batches of food according to standard recipes.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Greeted customers at drive-thru and took food orders.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
Student Volunteer
Franklin Tech Culinary Arts
09.2020 - 11.2020
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Worked with chef to prepare daily food specials and other supplies.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Lifted and carried heavy materials.
- Decorated baked goods and designed visually appealing displays of finished products.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
Education
High School Diploma -
Ralph C Mahar Regional
Orange, MA05-2024
Skills
- Cleaning and Sanitizing
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Adaptability and Flexibility
- Multitasking and Organization
- Dependable and Cooperative
- Critical Thinking/Mathematical Reasoning
- Food and Beverage Service
- Special Orders and Dietary Restrictions
- Safe Food Handling
- Health and Safety Compliance
- Stocking and replenishing
- Interactive communication skills
- Opening and closing procedures
- Team leadership
- Computer skills
- Technical proficiency
- Problem-solving
Certification
- Forklift Certification
- Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader Manager
Tractor Supply Company
11.2024 - Current
Youth Crew Member
MassHire Youthworks Program
07.2023 - 08.2023
Order Assembler
Warner Farm
06.2023 - 07.2023
Anne's Dairy Drive-In
Kim Bass, Holly Lynne
05.2022 - 05.2023
Crew Member
Dunkin Donuts & Baskin Robins
06.2021 - 10.2021
Student Volunteer
Franklin Tech Culinary Arts
09.2020 - 11.2020
High School Diploma -
Ralph C Mahar Regional
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