ILANA RAMOS

• Managed customer interactions on social media platforms for Sandals Resorts, addressing and resolving complaints publicly on Facebook, enhancing the brand’s online reputation.
• Developed responses and solutions for customer inquiries, ensuring quick and effective resolution of issues related to luxury resort bookings and experiences.

• Collaborated with customer service teams at Sandals Resorts to align online responses with company policies, contributing to a 20% increase in overall customer satisfaction.

• Assisted clients with hotel reservations, earning commissions for each booking made, which incentivized top performance.

• Provided personalized recommendations and solutions to clients, ensuring a seamless booking experience.

• Developed a reputation for being dependable and resolving complex customer issues promptly.

Handled a high volume of incoming calls and emails, providing front-line support and resolving issues related to products and credit card transactions.

• Assisted clients with their shopping, offering product recommendations and ensuring a positive in-store experience.

• Helped with product display in the store, maintaining an organized and visually appealing environment.