Summary
Overview
Work History
Education
Skills
Websites
Professional Development
Certification
Languages
Timeline
Generic

Carlah Septimus

Columbia,SC

Summary

Creative professional with expertise in increasing brand visibility and client engagement across diverse social media platforms. Focused bookkeeper with 2 years of diverse bookkeeping and accounting-support experience. Computer-savvy finance professional deeply invested in business recordkeeping. Proficient and creative problem-solver with superior and unquestioned skills to maintain exacting financial records in various settings and industries. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Social Media Specialist

Alta Resources/Whole Foods Market
Fort Myers, FL
12.2023 - 02.2024
  • Monitor reviews and comments across multiple social media platforms to track company performance
  • Ensure active engagement with the audience and promptly addresses concerns and feedback
  • Conduct thorough market research and competitor analysis to identify trends and opportunities for content creation
  • Promoted to Social Media Specialist position in recognition of delivering quality performance as Customer Care Representative
  • Fostered positive brand image and enhanced company's online reputation by engaging with customers on social media
  • Increased client satisfaction by maintaining high level of customer service.

Customer Service Representative

Alta Resources/Whole Foods Market
Fort Myers, FL
10.2023 - 02.2024
  • Leverage professional expertise to process refunds and manage customer complaints
  • Utilize product knowledge and company resources to provide accurate information to customers
  • Resolve customer issues and complaints
  • Maintain customer records and document interactions
  • Established positive customer perception of company by steering significant efforts
  • Provided top-tier customer service by attentively addressing customer questions and concerns.

Assistante Comptable

Bureau de Nutrition et Developpement
Tabarre, Haiti
01.2022 - 01.2023
  • Played pivotal role in ensuring availability of all essential accounting documents
  • Transferred knowledge and experience from the previous position to ensure seamless transition to new opportunities
  • Conducted accurate financial data entry, including income and expenditure tracking
  • Collaborated with the team to reconcile accounts and resolve discrepancies
  • Attained permanent position and achieved promotion through recognition of skills and contributions
  • Maintained a proactive work approach by identifying and addressing potential challenges.

Education

Bachelor's Degree - Economics

University Quisqueya – Turgeau
01.2022

Skills

  • Social Media Strategy Creation
  • Digital Media Marketing
  • Customer Service
  • Account & Relationship Management
  • Data Entry
  • Complaint resolution
  • Product Knowledge
  • Order Processing
  • Administrative Support
  • Dispute Resolution
  • Call Center Operations
  • Customer inquiries
  • Financial Reporting
  • Quickbooks
  • Invoice Processing
  • General ledger maintenance

Professional Development

  • Work style: Reliability, Proficient, Demonstrated tendency to be reliable, dependable, and act with integrity at work.
  • Sales skills, Proficient, Proficient in influencing and negotiating with customers.
  • Social media, Proficient, Sound knowledge of popular social media platforms, features, and functions.

Certification

  • Bookkeeping
  • Social Media management

Languages

English
Professional
French
Professional
Spanish
Elementary

Timeline

Social Media Specialist

Alta Resources/Whole Foods Market
12.2023 - 02.2024

Customer Service Representative

Alta Resources/Whole Foods Market
10.2023 - 02.2024

Assistante Comptable

Bureau de Nutrition et Developpement
01.2022 - 01.2023

Bachelor's Degree - Economics

University Quisqueya – Turgeau

Carlah Septimus