Adept at enhancing customer experiences and streamlining operations, I excelled in roles at Disney, demonstrating exceptional teamwork, problem-solving, and multitasking abilities. My proactive approach led to significant improvements in service speed and customer satisfaction, underpinned by expertise in POS system operation and a commitment to cleanliness standards.
Hi, I’m
Ilaria Mayes
Haines City,FL
Summary
Overview
9
years of professional experience
Work History
Marshalls
Sale Associate
Job overview
Disney
Assistant Restaurant Manager
05.2019 - Current
Job overview
- Collaborated with team members to improve overall service speed during peak hours.
- Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
- Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
- Conducted regular inventory checks, optimizing stock levels for consistent product availability.
- Followed company standard operating procedures consistently to guarantee uniformity across all locations.
- Assisted in training new employees on company policies, procedures, and best practices for exceptional service delivery.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Made change and returned correct cash and coin to patrons.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Trained newly hired employees on routine tasks and customer service.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Processed orders on POS system and accepted cash and charge payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Restaurant Kosher
Food Runner
07.2015 - 05.2017
Job overview
- Greeted customers warmly to provide exceptional customer service.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Organized and replenished supplies at food stations to optimize team performance.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Garnished dishes and quickly delivered items to customers to minimize wait times.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted with bussing tables and cleaning up spills.
Disney
Quick Service Food Server
08.2017 - 05.2019
Job overview
- Collaborated with team members to improve overall service speed during peak hours.
- Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
- Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
- Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
- Assisted in training new employees on company policies, procedures, and best practices for exceptional service delivery.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Trained newly hired employees on routine tasks and customer service.
- Processed orders on POS system and accepted cash and charge payments.
- Brewed coffee and tea and changed out drink station syrups.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Marshalls
Sales Associate
11.2016 - 01.2018
Job overview
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
ITC PIAGGIAViareggio Italy
High School Diploma
07.2001
University Overview
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
- Store Opening and Closing
- POS System Operation
- Cleaning techniques
- Inventory Tracking
- Order Processing
- Dining area maintenance
- Friendly and Helpful
Languages
Italian
Native or Bilingual
Timeline
Assistant Restaurant Manager
Disney
05.2019 - Current
Quick Service Food Server
Disney
08.2017 - 05.2019
Sales Associate
Marshalls
11.2016 - 01.2018
Food Runner
Restaurant Kosher
07.2015 - 05.2017
Sale Associate
Marshalls
ITC PIAGGIA
High School Diploma
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